Herotel

Last month my wifi went down. I went onto their whatsapp nr and requested help. The told me that their pole is in another yard which apperently could not be reached over a weekend. I asked them if I am goint to be charged for these 2 days without internet and suddenly they found a solution till Monday. This was in April. Yesterday same issue and same procedure followed and yet again this is our second day without wifi. When I asked why does it take 2 days to get a technician out I was told that the scheduling for today was already done and my problem which was reported on Thursday will only be dealt with on Saturday so how the hell was my fault not scheduled for today as I logged my call and requested a ref nr which I got on Thursday but they have scheduled mine only for Saturday!!!