FRUSTRATED HEROTEL FIBER

THIS IS A URGENT MATTER THIS IS A MATTER GOING ON EVERYDAY FOR 2 WEEKS NOW TRYING TO GET A HOLD OF SOMEONE My mother has left an email and I have left a message via phone call this morning concerning the call out for the "extender" which I think is unnecessary. The fiber box or router should be moved out of the corner to a more central place.

We also want to extend to the other house and we need for Herotel to come and do a survey so we can sort this matter out. It has been 2 weeks of struggling and no one gives a damn about the clients.

Can someone assist us or am I taking this to a higher level?

This is very disappointing really ! We pay the bill every month on time and this is how we get treated. We are getting NO service

Regards Trish Meyer ***