From Herotel to Zerotel

Our brand new service provider, Herotel, only connected us a week after the date that they were supposed to, according to our contract. It took many calls and emails to eventually get them here to do their job. 2 weeks later our internet was off. We called their helpdesk early Friday morning to reported it. By mid afternoon we called again, only to find our that the person we reported to, never opened a ticket. On Monday we went in to their offices in Stellenbosch because no-one answers a phone. Apologies, excuses and promises. Still nothing. After contacting an aquantance at Herotel, we had a technician here on Monday afternoon, who could not find the fault. Yesterday, my aquantance informed me that the fault was traced and fixed and that a technician will come at around 12 today to connect us. 2 hours later, no sign of Herotel. We called them and miraculously, someone answered the call and put me through to the scheduling department, who did not answer their phone. Over 6 days, the only response we got on our emails were auto replies. Their customer service is non-existing. Their support is pathetic and useless. Stay away from Herotel. It is a waste of time and money.