Fibre or no Fibre

My experience with Herotel has been on and off, regarding the service, especially their call centre, mostly good. However with fibre going live in our area, it has only been a struggle to get the technicians here. I have called and was given five (5) working days for someone to contact me and make an appointment. this is the 8th working day. Please guys I need to know when you will be coming to my establishment.