Extremely poor service, long delays, incorrect billing & no support

I had an extremely disappointing experience with Herotel from start to finish.

After applying for a fibre line, I waited weeks with no communication at all. Only after weeks did I receive portal login details, followed again by complete silence. I had to repeatedly follow up at my own cost just to get basic updates.

I was eventually told an installer would arrive on a Friday. Nobody arrived and there was no communication whatsoever to explain the delay. Only after further effort was installation done the following Monday.

After installation, I received my first invoice and was shocked to see I was billed R609 per month, despite signing up under a R509 promotional offer. This billing error has still not been properly resolved.

To make matters worse, I then received WhatsApp messages threatening account suspension for non-payment, even though I had already raised the billing dispute. Customer service is extremely difficult to reach, WhatsApp agents take hours to respond, and when they do, they are unable or unwilling to assist. Requests to speak to a supervisor were refused.

This experience has been stressful, time-consuming, and completely unprofessional. Based on my experience, I cannot recommend Herotel to anyone.