Extremely Poor Service from Herotel Internet & VoIP

I am absolutely frustrated with the appalling level of service from Herotel Internet and VoIP Services.

On 12 December 2024, I contacted their support team to resolve an issue with my business VoIP line. Today is 16 December 2024, and the problem is STILL unresolved. Despite repeated promises that someone would contact me back, no follow-up has occurred.

I have now called their support line four times today alone, and each time I’m told the same thing: "Someone will call you back." Yet, here I am with no response, and my business VoIP line has been completely down for four days. This has caused massive disruption to my business operations.

On top of this, I requested my login credentials to be emailed to me during this time. I was assured they would be sent “shortly,” but once again, NOTHING has happened.

This is NOT how you treat customers—especially business customers who rely on these services to operate. Herotel's lack of urgency, accountability, and communication is unprofessional, to say the least.

I strongly advise anyone considering their services to look elsewhere unless you want your business to suffer due to zero support when you need it most.

Terrible, unresponsive, and unprofessional. AVOID if you value your time and business operations.