Extremely bad customer service.

We have installed fibre internet at our house in Kroonstad on Friday, but are having issues with connectivity. We have probably already asked five times for a technician to come out, but that has not happened yet. We also have to now pay a R 500 call-out fee for something which is their fault in the first place. Extremely bad customer service so far. So far I regret choosing them as service provider for our fibre connection.