DEMANDS MONEY BUT NO SERVICE/INTERNET

Extremely poor service from Herotel.

We pay our account on time every month, yet we consistently do NOT receive the 15 Mbps we are paying for. We regularly get around 10 Mbps or less, and when we complain, we are told that 10 Mbps is "fine." It isn't.The same problems are reported repeatedly, yet instead of actually fixing the issue, Herotel keeps changing settings on the router. Nothing is permanently resolved.This happens repeatedly and is beyond frustrating.People near us already have fibre, yet Herotel has made no effort to bring fibre to our area. We are stuck paying for an unreliable service while paying customers elsewhere get better infrastructure.To make matters worse, our price has increased despite being on a fixed contract. So we're paying MORE for LESS.Herotel is very quick to remind us that our bill is due on the 1st but not quick to fix their ****. *** CALL ME HEADOFFICE/OWNER of "HELTEL"