Customer Review of Herotel Fibre Application

About two weeks ago, I submitted my application for Fibre with Herotell. On the same day, I received and accepted their confirmation email. Since then, I have made numerous telephone enquiries regarding the installation process. Unfortunately, their communication has been very poor.

Despite repeated promises that someone from the installation department would contact me, I have yet to receive a single follow-up call. For a company that promotes itself as the best in the industry, this lack of responsiveness is extremely disappointing.

A business of this size should prioritize effective communication, timely updates, and respect for its clients. At present, Herotell’s service falls short of these expectations, leaving me dissatisfied and questioning their commitment to customer care.