Connection Issues with Herotel

I contacted Herotel on Wednesday regarding our wifi connection and they said it was suspended, I emailed them the proof of payment and they said is was up again but it has not been working and when i contacted them again on Thursdayand spoke with Kuda, who said the were running maintenance in the area and did not have a turn around time for me, since then the connection has been p and down and the upload and download speeds have been pathetic and when I called in again today, they informed me the line was suspended yet again and that I need to send them the pop once again and I did but no one has gotten back to me and this is putting me at an inconvenience as I work from home for a sales environment and this will put me at a disadvantage if i do not meet my daily quota, this will be the 3rd day of me losing money and I need this sorted out immediately. ***