Challenges with Herotel going on and on.

I have complained so many time I cannot count, when you call Herotel the voice prompt is quick to tell you that the Up Stream Provider has a problem and it will be resolved soon. So it like it not there This goes on for months at a time, when it was Truecom we had minor issues that were fixed in a day, but with Herotel you cannot get hold of any senior person or email except customer care who do not respond. Telkom started the same bad service before they seen there butts, I can assure you Herotel will not make the grade going forward in South Africa with this bad service of there's. I think its time I move to another provider seen as they are dime a dozen at the moment. People do not mind paying for service but we hate paying for zero service and being **********.