Business Sabotage: Herotel’s total blackout on support & communication

If I could give Herotel zero stars, I’d still feel like I was being too generous. I have a business client in Cradock who urgently needs a VPN setup to maintain their operations. As their consultant, I have attempted to reach Herotel via:

WhatsApp (specifically the Eastern Cape support line)

Phone calls (endless hold music)

Email (ignored)

LinkedIn and Social Media (total silence)

It’s as if the entire company has gone into witness protection. This isn’t just "bad service"—it’s professional negligence. My client’s business is being hindered because Herotel cannot be bothered to answer a single message or provide basic technical support for a business-grade requirement.

How a company can claim to be "South Africa's Hero" while ghosting business clients is beyond me. If you value your business’s uptime and sanity, avoid Herotel at all costs. They are, without a doubt, the most unresponsive and *********** service provider in the country.