Bad service from Herotel

I am beyond frustrated with Herotel’s terrible service. I pay R650 a month, yet I constantly sit without WiFi. The connection is unreliable, and when there’s an issue, their customer service is nonexistent—no updates, no communication, nothing!

It’s unacceptable to be paying for a service that barely works, and even worse, to have a provider that doesn’t care to assist its paying customers. Avoid Herotel unless you enjoy wasting money on unreliable internet and terrible support!

Not even worth one star!

Herotel National Herotel fibre SA Herotel uncapped Wi-Fi Herotel wifi Herotel Business Herotel ambassadors

Dear Herotel Support,

I have been without WiFi for more than 2 days and have reached out multiple times without receiving any response. As a paying customer, I was not informed via SMS or email about the system upgrade, and the lack of communication regarding this issue is extremely frustrating.

This ongoing disruption is a major inconvenience, and in addition to paying for your service, I have had to purchase extra mobile data due to frequent connectivity problems. The absence of any response or resolution is unacceptable.

I generally prefer not to raise concerns publicly, but given the difficulty in reaching your support team, I feel I have no other option. I expect a prompt response to this matter. In the meantime, I will be switching to another provider.

Looking forward to your urgent feedback.

Best Regards