Bad service

My son had an account with Herotel.

On the 13th of March 2025 we were given to vacate the house we were renting on 31 March 2025 as it was sold and contractors would start working there 1 April 2025.

I immediately contacted Herotel to move our Fibre to our new premises, but they couldn't provide fibre services at the new house.

We offered to pay for an extra day as we couldn't pay 2 wifi companies.

Herotel refused to accept this and said we MUST give notice on the 1st of the month. I explained this was impossible and out of our control just like it was out of their control that we had very little wifi during February and March due to cable faults.

If we have to be happy with cable faults and thefts and intermittent wifi (all reported), then a little leniency from their side due to circumstances beyond our control, they should accept our offer.

They keep on trying to debit my son's account and everytime cost him R6. This adds up and eventually will make up the money they WANT that we pay to the bank.

How do we go forward? Has all sense of humanity disappeared???

How can you sign up Electronicly, but not cancel Electronicly,?

Kind regards

Maretha Erichsen Fir Ulrik Erichsen (Herotel acc nr: XPULR008)