Bad service and bad business practices.

I am so disappointed with the service herotel is offering, on Tuesday the 10th my WIFI started to flash a red light, due to panic that I am no able to connect I did reset the WIFI and mind due the was no prior communication that the WIFI is offline and now I am being told that once you reset the Router it reset your login details 💔 😢 I logged a ticket on the website *** I was informed that it takes 1 to 2 days to allocate a technical around my area to come fix the issue of unable to pick up my WIFI name after resetting the Router, today is day 6 and no one is willing to help and even the consultant on WhatsApp are lazy taking time to respond this not good business as I paid for the services but I cannot utilize the services. May I have someone higher to attend to this. Still unable to pick up my WIFI name today I spoke to Max on WhatsApp he requested my SN number and then he went away! This is nonsense service 🙄 😒