Bad network

What a pathetic service from herotel, internet was good for a while, but now it has been almost 3months of complaining and nothing is being done about the speeds, imagine paying for a 50mb line and you get 1mb/S. The technical team have been trying to fix the issue they say but nothing helps. Clearly you don't care about your customers. You not getting my money anymore, you will come remove your router!!! Cause I'm not paying for pathetic speeds.