BAD BAD BAD SERVICE

BAD BAD BAD SERVICE

Kindly note that it has now been six days without internet service, despite your assurance that a technician would attend to the issue on Saturday. I received no calls or notifications informing me that the appointment had been cancelled. I waited the entire weekend for the technician, having informed you on Friday that I work from home.

This morning, I called and was told that the technician could not reach me and could not locate my address. This is inaccurate, as the dish was installed incorrectly from the start. I had raised concerns at installation but was assured that everything was in order. Since then, the internet has been unreliable, going offline for over eight hours on multiple occasions and sometimes every day.

As a result of this ongoing disruption, I am now forced to travel to the office, which is highly inconvenient. I am extremely disappointed with the service I have received and request urgent resolution of this matter. I also require a clear explanation for the repeated failures and delays.

Additionally, I would like to receive proof of calls made by the technician in relation to this issue.