Aggressive Customer Service

Contact Person: Aviwe Boya Account No: IGJOH352

I find it truly annoying when companies appoint BEE candidates yet our own people sit without jobs as a result of companies who want to be exclusive in their BEE ratings and compliancy.

These candidates then become our issue and concern as they are arrogant, *********** and don't understand English's as they are so busy being ****** and arrogant that they fall by the wayside when it comes to providing professional customer service.

Not only do they "*****" our peoples income but are they significantly *********** and we as clients are expected to do their jobs which they get paid for.

This month is the 3rd consecutive month wherein our account which was paid gets suspended as "madam" is to lazy and to arrogant in doing a proper reconciliation of our account before SUSPENDING it each and every single month.

If only she could utilize this arrogance and apply it in being effective and efficient we as paying clients would not be inconvenienced each and every single month.

We as South African citizens are beyond tired of this poor performance rating and service from BEE appointed candidates as our own are unemployed and find it extremely difficult to even get to a stage where we get to the point of an interview as these candidates get appointed based on their skin color and not because of their effectiveness, experience and or professionalism.

Our people require degrees and diplomas to even get considered for any positions within companies, as our skin color is to pale for any vacancy.

It is with regret that I wish to inform you that your appointed BEE candidates are *********** and incapable in doing what they get paid to do. Perhaps you should consider appointing people who are professional enough to do their job.

Aviwe Boya is arrogant, unprofessional and both her email tone and telephone manner is not only unprofessional but improper. She operates on an emotional level and clearly does not understand what it is to run a legit business from home where we deal with Attorneys, Liquidators and the Masters office.

It is extremely embarrassing when a Attorney or the Masters office calls you with a query and you are unable to assist as your appointed BEE member of staff did not comply with her KPI appointment.

If she did she would understand that when a client effected payment on the 30th of the month and she has not allocated it, she then terminates the account every single month by the 7th religiously without fail as this is the only thing she is effective in.

It is not our responsibility nor our duty to reconcile your accounts on a monthly basis as we pay for a service you provide. Should this behavior's continue we will escalate the matter to the highest possible form and also cancel our service with Herotel as you clearly do not have the same respect for your clients as you should. If this was the case we would not have to go through tis process on a monthly basis.

Unfortunately we had to rate your service as the "NO STAR" was not given as an option.