A Company Policy That Leaves No Room for Customer Care

A Company Policy That Leaves No Room for Customer Care

Herotel's handling of my account has been deeply disappointing. I paid on the 22nd, yet my WiFi was suspended. After explaining that I had been away attending a funeral and had barely used the service, I was told by Aviwe from Accounts that they would make no exception and I must simply pay. The accounts manager also refused to help.

Apparently, company policy matters more than listening to customers or considering their circumstances. No meaningful assistance, no reasonable solution, just a demand for payment despite my concerns about the service and billing.

This is not the standard of customer care I expect from a service provider. Herotel needs to review my account, address the disputed charges and take responsibility for how this complaint was handled.

Customer Code: ***