5 star company up until the installation is completed

Horrible company to deal with. Cannot take responsibility for their actions and expects customers to pay in order to fix their mistakes. From day one I've had issues with our wifi. After yelling and fighting for more than a month (because they prioritize new installations above existing customers), I finally got a technician to come out and have a look. The technician was unable to solve the issue. Their solution was that I had to pay another large amount for an additional router just to fix the issue with their original installation. I should mention we live a very small townhouse and they kept trying to blame the poor connectivity on our building walls, which is ridiculous.

Secondly, due to a mistake on their side they sent me an email telling me that they will deduct twice the amount they are authorized to deduct. They did not contact me to discuss the matter or inform me. They sent the email late on a Friday afternoon to inform me they will deduct twice the authorized amount the following monday. Giving customers basically no time to intervene. This is shady business practices to put it politely.