RR
Rashmi R
1 reviews | Active since Nov 2011
19 Jan 2026, 16:10
Sheree Lee - *********** and pathetic. Hereford is shocking.
I am absolutely livid with your adminstrator Sheree Lee whatever. I have paid the excess for damages. You couldn’t come out because I haven’t had power in eleven days. That is not my fault. This stupid woman has decided she wants to cancel my claim and I must pay Cash because it’s too much back and forth. That’s HER JOB. Is it my fault the sub station exploded? I paid the excess and you fix it on my Time. Who is this ***** to cancel A legitimate claim? I will move the entire complex. And thus woman had the cheek to hang up on me. She is *********** and deserves to be fired.
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Hereford Risk Management's replyOfficial
22 Jan 2026, 11:38Good afternoon Mrs Rambiritch-Gagiano,
We appreciate you bringing this matter to our attention.
Please accept our sincerest apologies for the service you received and the breakdown in communication during what was already a difficult time due to the power outage.
Please accept our sincerest apologies for the service you received and the breakdown in communication during what was already a difficult time due to the power outage.
Remaining committed to excellence and delivering a supportive service is our priority, and we regret that we missed the mark in this instance. We are glad that we could connect to resolve the misunderstanding and confirm the way forward for your claim.
We are committed to using your feedback to improve our internal processes and ensure our team delivers the excellence our clients deserve.
Thank you.
Jerome
Hereford Risk Management's reply22 Jan 2026, 11:38
Official
Good afternoon Mrs Rambiritch-Gagiano,
We appreciate you bringing this matter to our attention.
Please accept our sincerest apologies for the service you received and the breakdown in communication during what was already a difficult time due to the power outage.
Please accept our sincerest apologies for the service you received and the breakdown in communication during what was already a difficult time due to the power outage.
Remaining committed to excellence and delivering a supportive service is our priority, and we regret that we missed the mark in this instance. We are glad that we could connect to resolve the misunderstanding and confirm the way forward for your claim.
We are committed to using your feedback to improve our internal processes and ensure our team delivers the excellence our clients deserve.
Thank you.
Jerome