AL
Ashley L

1 reviews | Active since May 2022

06 May 2025, 14:50

HelpMe sales tactics

The product and features and response seems very good, but the way this was sold to me... Leaves a very bad taste in my month, I will be cancelling shortly.

0
Replies (5)
HelpMe
HelpMe's reply06 May 2025, 15:02
Official
Dear Ashley,

Thank you for your feedback.We’re truly sorry to hear that your experience during the sales process didn’t meet expectations, and we appreciate you acknowledging the value in the product itself. We'd like the opportunity to better understand what went wrong and see how we can make things right. A representative will be reaching out to you shortly to discuss your concerns further and assist you with any next steps.

Regards,
HelpMe Team. 

Best regards,

HelpMe
HelpMe's reply06 May 2025, 15:51
Official
Dear Ashley,

We wanted to follow up regarding your recent review. We’ve made an attempt to reach you telephonically to better understand your concerns and provide further assistance, but unfortunately, there was no answer.

Please let us know a convenient time for us to try again, or feel free to contact us directly at ***or via email at ***.

We value your feedback and would really appreciate the opportunity to make things right.

Warm regards,
HelpMe Team. 

Best regards,

HelpMe
HelpMe's reply07 May 2025, 09:52
Official
Dear Ashley,

Thank you for taking the time to engage with us. We’re pleased to confirm that we have successfully made contact and assisted you with your query.

Should you have any further questions or require additional support, please don’t hesitate to reach out to us again. We’re here to help.

Warm regards,
HelpMe Team. 

Best regards,

AL
Ashley L's update07 May 2025, 10:45
Reviewer Update
Thank you for the prompt response and actions taken, please use my feedback to improve the telephonic marketing and sales processes.
HelpMe
HelpMe's reply07 May 2025, 10:49
Official
Dear Ashley,

Thank you for your response and for allowing us the opportunity to address your concerns. We appreciate your feedback and will certainly use it to improve our telephonic marketing and sales processes going forward.  Your input is valuable in helping us deliver a better experience. 

Warm regards,
HelpMe Team

Best regards,