LZ
Lloyd Z
1 reviews | Active since Oct 2023
27 Feb 2024, 06:42
Helpme by Miway is a ****!!!!
They claim that they offer roadside assistance, ambulance, gurading, hijacking, assistance, when u have a crisis they call you and tell you that they're coming. They have been coming for the past 2months, I made a follow up and called them only to tell me that they forgot about the crisis I had. I stopped my services with them and they still debit from your account.
Helpful (0)
Replies (12)0
Replies (12)
HelpMe's replyOfficial
27 Feb 2024, 11:54Dear Lloyd,
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
HelpMe team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
HelpMe team
Best regards,
HelpMe's reply27 Feb 2024, 11:54
Official
Dear Lloyd,
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
HelpMe team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
HelpMe team
Best regards,
HelpMe's replyOfficial
28 Feb 2024, 09:14Dear Lloyd,
Kindly note that we have attempted to reach out to you however to no avail. Please advise as to when will be a convenient time for us to contact you.
Should you require further assistance please don't hesitate to contact us on ***, Monday to Friday between 08h00 to 17h00.
Regards
HelpMe Team
Kindly note that we have attempted to reach out to you however to no avail. Please advise as to when will be a convenient time for us to contact you.
Should you require further assistance please don't hesitate to contact us on ***, Monday to Friday between 08h00 to 17h00.
Regards
HelpMe Team
Best regards,
HelpMe's reply28 Feb 2024, 09:14
Official
Dear Lloyd,
Kindly note that we have attempted to reach out to you however to no avail. Please advise as to when will be a convenient time for us to contact you.
Should you require further assistance please don't hesitate to contact us on ***, Monday to Friday between 08h00 to 17h00.
Regards
HelpMe Team
Kindly note that we have attempted to reach out to you however to no avail. Please advise as to when will be a convenient time for us to contact you.
Should you require further assistance please don't hesitate to contact us on ***, Monday to Friday between 08h00 to 17h00.
Regards
HelpMe Team
Best regards,
LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 10:23I sent you 4 emails of which none were rep**** to, yesterday a consultant called me and after greeting he hanged up the phone. I've been calling the number that was given to me and yet it goes straight to voicemail without any response. Please don't lie.
LZ
Lloyd Z's update28 Feb 2024, 10:23
Reviewer Update
I sent you 4 emails of which none were rep**** to, yesterday a consultant called me and after greeting he hanged up the phone. I've been calling the number that was given to me and yet it goes straight to voicemail without any response. Please don't lie.
LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 10:26My policy was stopped a month ago and yet you still making debits from my account, I clearly stated that of which it was agreed to over the phone, I politely asked for my refunds that you made on my account and nothing has been rep**** to.
LZ
Lloyd Z's update28 Feb 2024, 10:26
Reviewer Update
My policy was stopped a month ago and yet you still making debits from my account, I clearly stated that of which it was agreed to over the phone, I politely asked for my refunds that you made on my account and nothing has been rep**** to.
HelpMe's replyOfficial
28 Feb 2024, 10:38Hi Lloyd,
We sincerely apologize for the inconvenience caused. We will do a further investigation on the matter.
Could you kindly provide us with the reference number which is provided after your email has been sent. As this would aid in the investigation.
Your co-operation is greatly appreciated.
Regards
HelpMe Team
We sincerely apologize for the inconvenience caused. We will do a further investigation on the matter.
Could you kindly provide us with the reference number which is provided after your email has been sent. As this would aid in the investigation.
Your co-operation is greatly appreciated.
Regards
HelpMe Team
Best regards,
HelpMe's reply28 Feb 2024, 10:38
Official
Hi Lloyd,
We sincerely apologize for the inconvenience caused. We will do a further investigation on the matter.
Could you kindly provide us with the reference number which is provided after your email has been sent. As this would aid in the investigation.
Your co-operation is greatly appreciated.
Regards
HelpMe Team
We sincerely apologize for the inconvenience caused. We will do a further investigation on the matter.
Could you kindly provide us with the reference number which is provided after your email has been sent. As this would aid in the investigation.
Your co-operation is greatly appreciated.
Regards
HelpMe Team
Best regards,
LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 10:42wf_***
LZ
Lloyd Z's update28 Feb 2024, 10:42
Reviewer Update
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Lloyd Z's updateReviewer Update
28 Feb 2024, 10:45wf_***
LZ
Lloyd Z's update28 Feb 2024, 10:45
Reviewer Update
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LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 10:45wf_***
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Lloyd Z's update28 Feb 2024, 10:45
Reviewer Update
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Lloyd Z's updateReviewer Update
28 Feb 2024, 10:48wf_***
LZ
Lloyd Z's update28 Feb 2024, 10:48
Reviewer Update
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LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 10:48wf_***
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Lloyd Z's update28 Feb 2024, 10:48
Reviewer Update
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HelpMe's replyOfficial
28 Feb 2024, 10:55Thank you for providing us with your information. Your co-operation is greatly appreciated on our side.
Please note that we have escalated your request to our cancelation team. A consultant will reach out to you shortly.
Regards
HelpMe Team
Please note that we have escalated your request to our cancelation team. A consultant will reach out to you shortly.
Regards
HelpMe Team
Best regards,
HelpMe's reply28 Feb 2024, 10:55
Official
Thank you for providing us with your information. Your co-operation is greatly appreciated on our side.
Please note that we have escalated your request to our cancelation team. A consultant will reach out to you shortly.
Regards
HelpMe Team
Please note that we have escalated your request to our cancelation team. A consultant will reach out to you shortly.
Regards
HelpMe Team
Best regards,
LZ
Lloyd Z's updateReviewer Update
28 Feb 2024, 11:12Policy lapsed a month ago, why are you still debiting from my account? I want my refunds back.
LZ
Lloyd Z's update28 Feb 2024, 11:12
Reviewer Update
Policy lapsed a month ago, why are you still debiting from my account? I want my refunds back.