CW
Cheryl W
1 reviews | Active since Nov 2010
07 Jul 2024, 12:41
HelpMe
I sent an email 4 days ago saying that my app gives me a message "Profile Error - Could not find/retrieve your profile). They have still not responded to me. My son's car is on the same policy and they told me he must log in with my details and it won't allow him to do either that or create his own. I have sent another email and hopefully somebody will respond this time or I will cancel this policy
Helpful (0)
Replies (3)0
Replies (3)
HelpMe's replyOfficial
07 Jul 2024, 15:13Dear Cheryl Wolff
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you to discuss the matter further.
RegardsHelpMe team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you to discuss the matter further.
RegardsHelpMe team
Best regards,
HelpMe's reply07 Jul 2024, 15:13
Official
Dear Cheryl Wolff
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you to discuss the matter further.
RegardsHelpMe team
Thank you for reaching out to us.
We are sad to hear of your recent experience, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you to discuss the matter further.
RegardsHelpMe team
Best regards,
CW
Cheryl W's updateReviewer Update
08 Jul 2024, 12:12I am very happy to report that an amazing person Juade called me early this morning and helped me solve my app problem and kept on calling until both my son and I were logged in correctly and solved everything. Thank you Juade, you are the best, Keep up the good work
CW
Cheryl W's update08 Jul 2024, 12:12
Reviewer Update
I am very happy to report that an amazing person Juade called me early this morning and helped me solve my app problem and kept on calling until both my son and I were logged in correctly and solved everything. Thank you Juade, you are the best, Keep up the good work
HelpMe's replyOfficial
09 Jul 2024, 15:36 Dear Cheryl
We’re grateful you shared your positive feedback, Thanks for bearing with us and giving us a chance to turn this around for you.
We’re looking forward to keeping you covered! ♥
Regards
HelpMe Team
We’re grateful you shared your positive feedback, Thanks for bearing with us and giving us a chance to turn this around for you.
We’re looking forward to keeping you covered! ♥
Regards
HelpMe Team
Best regards,
HelpMe's reply09 Jul 2024, 15:36
Official
Dear Cheryl
We’re grateful you shared your positive feedback, Thanks for bearing with us and giving us a chance to turn this around for you.
We’re looking forward to keeping you covered! ♥
Regards
HelpMe Team
We’re grateful you shared your positive feedback, Thanks for bearing with us and giving us a chance to turn this around for you.
We’re looking forward to keeping you covered! ♥
Regards
HelpMe Team
Best regards,