GW
Genevieve W
1 reviews | Active since May 2021
08 Oct 2021, 11:05
Harassment
Hi, I had the most awful experience from a Lady Claudia trying to sell me and my Mom helpe247. The ongoing harassment is shameful. This morning when I explained to her that I was too busy and could not do it now, please call me tomorrow, she just bombarded me, 20 minutes later. I do not want to be part of such a company thank you. Listen to your clients.. barely a few hours with them I want to cancel everything, I cannot get hold of anyone, after giving me exactly 50 missed calls trying to sell me the product, now everyone vanishes. I want this cancelled with immediate effect please? This type of service is unacceptable in every regard.
Helpful (0)
Replies (3)0
Replies (3)
HelpMe's replyOfficial
12 Oct 2021, 09:29Dear Genevieve
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Helpme Team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Helpme Team
HelpMe's reply12 Oct 2021, 09:29
Official
Dear Genevieve
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Helpme Team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Helpme Team
GW
Genevieve W's updateReviewer Update
12 Oct 2021, 09:41Hi,
I was called by a Gentleman on Friday with a very long phone call, assuring me that my profile will be deleted and my debit order, I asked that I be emailed a confirmation thereof, nothing forthcoming and in the interim my bank notified me of the debit order request from helpme, I have notified my bank manager that this is indeed now *****, as I cancelled it, but it was not actioned on the helpme side. I am not happy at all with the way all this has transpired. If you want to communicate with me, email me so that I can have everything in writing. Maybe then action will happen, still very disappointed at the service of this company.
I was called by a Gentleman on Friday with a very long phone call, assuring me that my profile will be deleted and my debit order, I asked that I be emailed a confirmation thereof, nothing forthcoming and in the interim my bank notified me of the debit order request from helpme, I have notified my bank manager that this is indeed now *****, as I cancelled it, but it was not actioned on the helpme side. I am not happy at all with the way all this has transpired. If you want to communicate with me, email me so that I can have everything in writing. Maybe then action will happen, still very disappointed at the service of this company.
GW
Genevieve W's update12 Oct 2021, 09:41
Reviewer Update
Hi,
I was called by a Gentleman on Friday with a very long phone call, assuring me that my profile will be deleted and my debit order, I asked that I be emailed a confirmation thereof, nothing forthcoming and in the interim my bank notified me of the debit order request from helpme, I have notified my bank manager that this is indeed now *****, as I cancelled it, but it was not actioned on the helpme side. I am not happy at all with the way all this has transpired. If you want to communicate with me, email me so that I can have everything in writing. Maybe then action will happen, still very disappointed at the service of this company.
I was called by a Gentleman on Friday with a very long phone call, assuring me that my profile will be deleted and my debit order, I asked that I be emailed a confirmation thereof, nothing forthcoming and in the interim my bank notified me of the debit order request from helpme, I have notified my bank manager that this is indeed now *****, as I cancelled it, but it was not actioned on the helpme side. I am not happy at all with the way all this has transpired. If you want to communicate with me, email me so that I can have everything in writing. Maybe then action will happen, still very disappointed at the service of this company.
HelpMe's replyOfficial
13 Oct 2021, 15:14Dear Genevieve
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and assisted with your request. We have provided you with an email confirmation.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
HelpMe team
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and assisted with your request. We have provided you with an email confirmation.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
HelpMe team
HelpMe's reply13 Oct 2021, 15:14
Official
Dear Genevieve
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and assisted with your request. We have provided you with an email confirmation.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
HelpMe team
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and assisted with your request. We have provided you with an email confirmation.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
HelpMe team