****MERS - Help Me Out Services!!!!!!

I had an electrician come out to fix my geyser. He came out the next day and replaced what was broken and the water started to get warm, this was Thursday evening.They requested immediate payment which we did.The electrician said the geyser won’t give problems anymore, GUARANTEED!!! Today, Sunday we had no hot water again, I had phoned the electrician which said he is out of town and he told me to call Help me Out Services, which I did. They then started arguing, saying that the electrician said it was a temporary fix. Who in their right mind will pay for a temporary fix ( 2 days ) - we paid R1000 for 2 days of hot water. Help me out services said they did us a favour?!?! A favour ? But we paid them to provide a service!!

Now they are requesting an additional R1800 to come the SAME problem we had on Thursday.

The call center requested that we pay the R1800 before they send out the electrician and while on the call with them , trying to explain that the electrician did not fix the problem the first time, they dropped the phone, upon calling again a few times and asking to speak to any sort of manager or supervisor i was told they don’t have any further assistance for me unless I pay the R1800.

The consultant I spoke to Muhammed, very arrogant out right refused to assist any further and only wants to hear the electrician side of the story, he wont listen to our(the client) side of the story.. what they are basically saying is the two day fix that they did is worth R1000.. As a customer you will always come in second and they will fight for the wrongs of their employees.