MB
Mario B
1 reviews | Active since Jan 2010
08 Apr 2015, 14:50
Your website has lost its impact
The hellopeter website has lost its impact. Companies have developed \quick response"automated systems to create the impression they actually care about complaints on your system. An automated response is immediately sent by the companies"
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Hellopeter's replyOfficial
08 Apr 2015, 15:10Hello Service_pl,
We are on a constant mission to get Companies to respond with more meaningful responses. Having said that, many Companies Respond to reports with an 'automated' response as and when they are received. Once they have had time to investigate further, they have the facility to update their response. Vodacom has the second highest conversion rate of reports on the site, and FNB are sixth. So, both companies must be addressing and resolving issues. These stats can't be 'skewed' as you mention, as these conversions are done by customers. If you haven't received further feedback from either of them, please use the Customer Feedback facility available to let them know. This facility is available 54 hours excluding weekends after you submitted your report on the site - there is therefore no need to write a new report about the same issue. As per our Terms and Conditions - only one report per Supplier is accepted in a 5 day period. Should you wish to write another report about a different issue unfortunately you will have to wait until the 5 day period has passed. Regards, Linda
We are on a constant mission to get Companies to respond with more meaningful responses. Having said that, many Companies Respond to reports with an 'automated' response as and when they are received. Once they have had time to investigate further, they have the facility to update their response. Vodacom has the second highest conversion rate of reports on the site, and FNB are sixth. So, both companies must be addressing and resolving issues. These stats can't be 'skewed' as you mention, as these conversions are done by customers. If you haven't received further feedback from either of them, please use the Customer Feedback facility available to let them know. This facility is available 54 hours excluding weekends after you submitted your report on the site - there is therefore no need to write a new report about the same issue. As per our Terms and Conditions - only one report per Supplier is accepted in a 5 day period. Should you wish to write another report about a different issue unfortunately you will have to wait until the 5 day period has passed. Regards, Linda
Best regards,
Hellopeter's reply08 Apr 2015, 15:10
Official
Hello Service_pl,
We are on a constant mission to get Companies to respond with more meaningful responses. Having said that, many Companies Respond to reports with an 'automated' response as and when they are received. Once they have had time to investigate further, they have the facility to update their response. Vodacom has the second highest conversion rate of reports on the site, and FNB are sixth. So, both companies must be addressing and resolving issues. These stats can't be 'skewed' as you mention, as these conversions are done by customers. If you haven't received further feedback from either of them, please use the Customer Feedback facility available to let them know. This facility is available 54 hours excluding weekends after you submitted your report on the site - there is therefore no need to write a new report about the same issue. As per our Terms and Conditions - only one report per Supplier is accepted in a 5 day period. Should you wish to write another report about a different issue unfortunately you will have to wait until the 5 day period has passed. Regards, Linda
We are on a constant mission to get Companies to respond with more meaningful responses. Having said that, many Companies Respond to reports with an 'automated' response as and when they are received. Once they have had time to investigate further, they have the facility to update their response. Vodacom has the second highest conversion rate of reports on the site, and FNB are sixth. So, both companies must be addressing and resolving issues. These stats can't be 'skewed' as you mention, as these conversions are done by customers. If you haven't received further feedback from either of them, please use the Customer Feedback facility available to let them know. This facility is available 54 hours excluding weekends after you submitted your report on the site - there is therefore no need to write a new report about the same issue. As per our Terms and Conditions - only one report per Supplier is accepted in a 5 day period. Should you wish to write another report about a different issue unfortunately you will have to wait until the 5 day period has passed. Regards, Linda
Best regards,