KE
Kevin E
1 reviews | Active since Jul 2019
03 May 2021, 11:40
waste of time
I get nothing but problems with this website. You can't edit a review, you can't change the rating as matters progress. They needlessly censor reviews (they claim the AI is not intelligent enough). All a company has to do is continually deny they are the company involved in order to have a review removed. The poster then has to sign an AFFIDAVIT within 24 HOURS in order for the review to stand. Seems like the service here is a bad as the companies we complain about. There's no common sense nor balance, who is going to sign an affidavit when they can go to a superior service like google reviews? They're going to kill their own website with their non-sensical standards. I had a review removed because I called the company "time wasters" which is exactly what happened and the review was removed because "the generalised 'comment' posted is seen as derogatory. Our purpose is not to propagate malicious slander/accusations". Seems this website is the waste of time.
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Replies (2)
Hellopeter's replyOfficial
03 May 2021, 12:12Hi Kevin. Thanks for sharing your concerns with us. We offer you the facility to add additional feedback on your original review instead of editing it. This allows you to provide feedback as the matter continues.
Hellopeter is an independent review platform that sits between businesses and reviewers and is not in a position to decide on disputes between the two. However, publishing a review online means it's public, and it is our responsibility to ensure that reviewers comply with our Content Guidelines and Terms and Conditions. We requested documentation from you to confirm that you are indeed a customer of the company concerned. However as per the documentation you sent us, it seems your dealings were not with the business you have written your review about. It was therefore necessary to request an Affidavit in order to confirm the content of your review. Kind regards, the Hellopeter Team.
Hellopeter is an independent review platform that sits between businesses and reviewers and is not in a position to decide on disputes between the two. However, publishing a review online means it's public, and it is our responsibility to ensure that reviewers comply with our Content Guidelines and Terms and Conditions. We requested documentation from you to confirm that you are indeed a customer of the company concerned. However as per the documentation you sent us, it seems your dealings were not with the business you have written your review about. It was therefore necessary to request an Affidavit in order to confirm the content of your review. Kind regards, the Hellopeter Team.
Hellopeter's reply03 May 2021, 12:12
Official
Hi Kevin. Thanks for sharing your concerns with us. We offer you the facility to add additional feedback on your original review instead of editing it. This allows you to provide feedback as the matter continues.
Hellopeter is an independent review platform that sits between businesses and reviewers and is not in a position to decide on disputes between the two. However, publishing a review online means it's public, and it is our responsibility to ensure that reviewers comply with our Content Guidelines and Terms and Conditions. We requested documentation from you to confirm that you are indeed a customer of the company concerned. However as per the documentation you sent us, it seems your dealings were not with the business you have written your review about. It was therefore necessary to request an Affidavit in order to confirm the content of your review. Kind regards, the Hellopeter Team.
Hellopeter is an independent review platform that sits between businesses and reviewers and is not in a position to decide on disputes between the two. However, publishing a review online means it's public, and it is our responsibility to ensure that reviewers comply with our Content Guidelines and Terms and Conditions. We requested documentation from you to confirm that you are indeed a customer of the company concerned. However as per the documentation you sent us, it seems your dealings were not with the business you have written your review about. It was therefore necessary to request an Affidavit in order to confirm the content of your review. Kind regards, the Hellopeter Team.
KE
Kevin E's updateReviewer Update
03 May 2021, 14:50This is why I am not going to waste anymore time with this website, the communications I forwarded to you PROVE that I dealt with this company. Their own complaint proves that this was the case as well. They wrote "This was not even handled by Durbanville Gas Centre. This was handled by a 3rd party. He provided as little information as possible and also refused any telephone contact. It is important to know exactly what is needed when going to a job which he refused to provide." Anyone with a bit of common sense can see they are lying, they admit they had contact. According to the communications I forwarded to you I proved they were lying about that contact as well. They were happy to accept an appointment without a phone number. I sent three pictures of the site of the proposed installation which is far more info than be communicated via phone. I gave them address, phone number to call on the day (in case they got lost), offered a free parking bay in the CBD. Even though it's obvious they are lying, you require an affidavit from the reviewer but not the business, what for if you don't read all my previous communications? Your policy is setup to reward *****. You're service is just as bad as theirs.
KE
Kevin E's update03 May 2021, 14:50
Reviewer Update
This is why I am not going to waste anymore time with this website, the communications I forwarded to you PROVE that I dealt with this company. Their own complaint proves that this was the case as well. They wrote "This was not even handled by Durbanville Gas Centre. This was handled by a 3rd party. He provided as little information as possible and also refused any telephone contact. It is important to know exactly what is needed when going to a job which he refused to provide." Anyone with a bit of common sense can see they are lying, they admit they had contact. According to the communications I forwarded to you I proved they were lying about that contact as well. They were happy to accept an appointment without a phone number. I sent three pictures of the site of the proposed installation which is far more info than be communicated via phone. I gave them address, phone number to call on the day (in case they got lost), offered a free parking bay in the CBD. Even though it's obvious they are lying, you require an affidavit from the reviewer but not the business, what for if you don't read all my previous communications? Your policy is setup to reward *****. You're service is just as bad as theirs.