CI
Chris I
1 reviews | Active since Apr 2019
02 May 2019, 11:42
Want to sign up as a brand but there is NO WAY on earth to contact anybody @hellopeter
Great idea but for Customers and Brands but your platform and customer support really needs a serious look!
No way of contacting HelloPeter. We would love to sign up to one of your business plans and pay today but... Really need info on how to edit comments that we have made as brand ... Need to update some spelling errors sorted. Cannot edit, can this be true? Sure as hell not paying if there is absolutely 0 support?
please supply support phone number... If you want to hide maybe a support email address would be helpfull.... if you still want to hide, please call me urgently
Frustrated brand!
Helpful (0)
Replies (3)0
Replies (3)
Hellopeter's replyOfficial
02 May 2019, 11:46Hi Chris, we're sorry you've had such a frustrating time getting in touch. You should receive an email from us shortly. Thanks!
Hellopeter's reply02 May 2019, 11:46
Official
Hi Chris, we're sorry you've had such a frustrating time getting in touch. You should receive an email from us shortly. Thanks!
CI
Chris I's updateReviewer Update
02 May 2019, 11:57@hellopeter Thank you. One of your team members reached out immediately and have answered all my questions appropriately. A great example of using your own platform for your brand! As a suggestion, you should have at least 1 way for potential business customers to contact you on your website without going through the sign-up funnel. Cheers
CI
Chris I's update02 May 2019, 11:57
Reviewer Update
@hellopeter Thank you. One of your team members reached out immediately and have answered all my questions appropriately. A great example of using your own platform for your brand! As a suggestion, you should have at least 1 way for potential business customers to contact you on your website without going through the sign-up funnel. Cheers
Hellopeter's replyOfficial
02 May 2019, 12:02I'm glad your questions have been answered! Thanks for your feedback. We're always looking at ways of improving the experience for our businesses and will make a note of this.
Thanks, Team HP
Thanks, Team HP
Hellopeter's reply02 May 2019, 12:02
Official
I'm glad your questions have been answered! Thanks for your feedback. We're always looking at ways of improving the experience for our businesses and will make a note of this.
Thanks, Team HP
Thanks, Team HP