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André van Vuuren
1 reviews | Active since Feb 2018
16 Nov 2022, 07:43
Unprofessional conduct
HP has pulled down my complaint, in which I requested that Old Mutual refund me ~R10k, because they aver that I am employed by OM. I am not employed by OM. Please restore my complaint.
Helpful (0)
Replies (9)0
Replies (9)
Hellopeter's replyOfficial
16 Nov 2022, 08:27Hi Andre. Please accept our sincerest apologies for this error. As your review indicated it was an 'internal complaint' it seemed as if you were an employee. We have re-instated your review for you. Again, apologies for any inconvenience this has caused. Kind regards, the Hellopeter Team
Hellopeter's reply16 Nov 2022, 08:27
Official
Hi Andre. Please accept our sincerest apologies for this error. As your review indicated it was an 'internal complaint' it seemed as if you were an employee. We have re-instated your review for you. Again, apologies for any inconvenience this has caused. Kind regards, the Hellopeter Team
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André van Vuuren's updateReviewer Update
05 Dec 2022, 14:50When will this be finalized. This has been dragging on since before July 22.
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André van Vuuren's update05 Dec 2022, 14:50
Reviewer Update
When will this be finalized. This has been dragging on since before July 22.
Hellopeter's replyOfficial
05 Dec 2022, 14:59Hi Andre. Thanks for reaching out. Hellopeter provides a platform for you to engage with the business directly, which means Hellopeter is not involved in this communication, nor do we facilitate resolutions. If you aren't happy with the businesses response or lack of response, you are welcome to add feedback on your original review as many times as needed until hopefully they convert you into a happy customer. Kind regards, the Hellopeter Team
Hellopeter's reply05 Dec 2022, 14:59
Official
Hi Andre. Thanks for reaching out. Hellopeter provides a platform for you to engage with the business directly, which means Hellopeter is not involved in this communication, nor do we facilitate resolutions. If you aren't happy with the businesses response or lack of response, you are welcome to add feedback on your original review as many times as needed until hopefully they convert you into a happy customer. Kind regards, the Hellopeter Team
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André van Vuuren's updateReviewer Update
05 Dec 2022, 15:22I can't find original old mutual complaint
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André van Vuuren's update05 Dec 2022, 15:22
Reviewer Update
I can't find original old mutual complaint
Hellopeter's replyOfficial
06 Dec 2022, 08:36Hi Andre. Thanks for reaching out. To find your original review, login to your Hellopeter account. At the top right of the screen, click on ‘hello/your name’ in the drop-down menu then select ‘My profile and reviews'. Click on your Old Mutual review to open it. You will then be able to add feedback in the reply block. Kind regards, the Hellopeter Team
Hellopeter's reply06 Dec 2022, 08:36
Official
Hi Andre. Thanks for reaching out. To find your original review, login to your Hellopeter account. At the top right of the screen, click on ‘hello/your name’ in the drop-down menu then select ‘My profile and reviews'. Click on your Old Mutual review to open it. You will then be able to add feedback in the reply block. Kind regards, the Hellopeter Team
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André van Vuuren's updateReviewer Update
06 Dec 2022, 09:18Please read your history. You erroneously deleted the complaint and have not restored it!!!
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André van Vuuren's update06 Dec 2022, 09:18
Reviewer Update
Please read your history. You erroneously deleted the complaint and have not restored it!!!
Hellopeter's replyOfficial
06 Dec 2022, 09:28Hi Andre. Thanks for reaching out. Your review regarding Old Mutual was definitely reinstated. Could you please email us a screenshot of the page you see when viewing your reviews so that we can investigate further. Many thanks. Kind regards, the Hellopeter Team
Hellopeter's reply06 Dec 2022, 09:28
Official
Hi Andre. Thanks for reaching out. Your review regarding Old Mutual was definitely reinstated. Could you please email us a screenshot of the page you see when viewing your reviews so that we can investigate further. Many thanks. Kind regards, the Hellopeter Team
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André van Vuuren's updateReviewer Update
06 Dec 2022, 13:22Done-waiting to do as instructed by you
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André van Vuuren's update06 Dec 2022, 13:22
Reviewer Update
Done-waiting to do as instructed by you
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André van Vuuren's updateReviewer Update
06 Dec 2022, 15:17Now sent from Hotmail add
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André van Vuuren's update06 Dec 2022, 15:17
Reviewer Update
Now sent from Hotmail add