SS
Simone S
1 reviews | Active since Oct 2020
21 Feb 2022, 13:10
********* Platform
Hellopeter likes to claim Independence however as per their response to me If the "Customer confirms the review, then further dealings are between the supplier and customer." Then all of a sudden when you state this to them, they say that they cannot get involved, however it is their platform and they are supposed to be involved automatically and select the correct outcome according to evidence provided. In a case If you are independent and it is your platform/business, you look at both sides and then the side with the actual evidence must be supported and not just sayings. They are purely one sided and never assists the company accused as well. What the writer says is apparently correct and will not be removed although when you provide them actual correspondence, imaging; dates and all other EVIDENCE they still choose the writer’s side.
When the reviewer only provides half the story and the company provides all the actual evidence to support the case, their response is just simply this is what the reviewer says and the company is welcome to reply to their review to assist and state their point. At the end of the day the company's reviews ratings goes down due to false information/accusations and defamatory content. Each company tries their best to uphold their ratings for what they actually are and do. Hellopeter is quick to respond saying: "On receipt of complaints about Customers from a company, the staff of Hellopeter.com checks with the Customer to verify that their version of events in the review are correct. " However the customer can say anything they want with only their side of the events and leave out the important parts to make it more eligible. Where is the actual proof from the customer-reviewer?
The actual proof then provided from the company according to them does not count or when they do not know what to say anymore with all the provided evidence, they just send you the initial automated response again as when you reported the review: "Our team has contacted the author and verified the review that your business has reported. The review doesn’t go against our Content Guidelines, and our verification with the customer confirms that they stand by their experience, and have provided us with an affidavit to this effect. Therefore, we won’t be removing it from our Platform. We suggest updating your response to the review to share your side of the situation. This helps turn a negative review into a positive result (your online perception and ideally a high Net Promoter Score). As always, should you need any further assistance please don't hesitate to reach out.
Kind Regards Monique Smith | The Hellopeter Team"
They do however then still not assist in getting this manner resolved the ethical way as they are too scared that it will hurt their own name when they remove false reviews and the reviewer is upset with them .
Hellopeter is a platform that is purely ********* and does not apply to any reasonable and legal structure. Within Legal structure you look at evidence of a case and not at someone just making a random statement.
Helpful (0)
Replies (6)0
Replies (6)
Hellopeter's replyOfficial
21 Feb 2022, 14:05Hi Simone. Thanks for sharing your concerns with us. As you know, we’re an independent review Platform that sits between businesses and customers.
Hellopeter is not in a position to decide on disputes between businesses and reviewers, nor are we involved in facilitating communication or complaints resolutions between the two. Hellopeter simply provides a channel for consumers and businesses to directly engage with one another.
However, should a business and a reviewer disagree about what happened during a particular buying or service experience, Hellopeter may then request an affidavit from the reviewer. We aim to take a neutral stance and if such is received (as is the case with this review) and the review does not breach our content guidelines, the review remains on the site. Kindly refer to our Legal Section on the platform should you require additional information.All businesses have the opportunity to respond to reviews written about them giving their side of the story, this makes the review balanced and not a one sided account of the experience. I hope this brings further clarity. Kind regards, the Hellopeter Team
Hellopeter is not in a position to decide on disputes between businesses and reviewers, nor are we involved in facilitating communication or complaints resolutions between the two. Hellopeter simply provides a channel for consumers and businesses to directly engage with one another.
However, should a business and a reviewer disagree about what happened during a particular buying or service experience, Hellopeter may then request an affidavit from the reviewer. We aim to take a neutral stance and if such is received (as is the case with this review) and the review does not breach our content guidelines, the review remains on the site. Kindly refer to our Legal Section on the platform should you require additional information.All businesses have the opportunity to respond to reviews written about them giving their side of the story, this makes the review balanced and not a one sided account of the experience. I hope this brings further clarity. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply21 Feb 2022, 14:05
Official
Hi Simone. Thanks for sharing your concerns with us. As you know, we’re an independent review Platform that sits between businesses and customers.
Hellopeter is not in a position to decide on disputes between businesses and reviewers, nor are we involved in facilitating communication or complaints resolutions between the two. Hellopeter simply provides a channel for consumers and businesses to directly engage with one another.
However, should a business and a reviewer disagree about what happened during a particular buying or service experience, Hellopeter may then request an affidavit from the reviewer. We aim to take a neutral stance and if such is received (as is the case with this review) and the review does not breach our content guidelines, the review remains on the site. Kindly refer to our Legal Section on the platform should you require additional information.All businesses have the opportunity to respond to reviews written about them giving their side of the story, this makes the review balanced and not a one sided account of the experience. I hope this brings further clarity. Kind regards, the Hellopeter Team
Hellopeter is not in a position to decide on disputes between businesses and reviewers, nor are we involved in facilitating communication or complaints resolutions between the two. Hellopeter simply provides a channel for consumers and businesses to directly engage with one another.
However, should a business and a reviewer disagree about what happened during a particular buying or service experience, Hellopeter may then request an affidavit from the reviewer. We aim to take a neutral stance and if such is received (as is the case with this review) and the review does not breach our content guidelines, the review remains on the site. Kindly refer to our Legal Section on the platform should you require additional information.All businesses have the opportunity to respond to reviews written about them giving their side of the story, this makes the review balanced and not a one sided account of the experience. I hope this brings further clarity. Kind regards, the Hellopeter Team
Best regards,
SS
Simone S's updateReviewer Update
21 Feb 2022, 14:52An so called "affidavit" is not proof. People lie. Physical evidence is what should be used. If there is a ****** trial and the ******er just confirms that he/she did not kill the person, it is not evidence. If evidence is provided to support a case that the person did commit the ******, the court will go on evidence and not just on the word of the ******er. It is obvious.
It is your platform and you should be ethical and fair, not only by just requesting an "affidavit". If you get an affidavit, the reviewer must have evidence to support the case which they don't. And once again this is just one of your automatic copy and paste responses. You did not even read the whole thing. The opportunity to respond to the reviewers review does not help the situation if the reviewer provides false/defamatory information as it still lowers the company's rating unfairly. The reviewer must provide physical evidence that the company did not help and that what they are saying is true. (It requires actual evidence) The company must then also provide evidence and the most supported to the case must be taken. You cannot work on another ones word if physical evidence is provided. If all evidence is provided to you on black and white that the reviewer is wrong, how can the reviewers so called "affidavit" be right? You literally get proof of dates, times; imaging; videos; actual email correspondence and much more as PROOF and then you still go with the reviewers false word. This is *********.
It is your platform and you should be ethical and fair, not only by just requesting an "affidavit". If you get an affidavit, the reviewer must have evidence to support the case which they don't. And once again this is just one of your automatic copy and paste responses. You did not even read the whole thing. The opportunity to respond to the reviewers review does not help the situation if the reviewer provides false/defamatory information as it still lowers the company's rating unfairly. The reviewer must provide physical evidence that the company did not help and that what they are saying is true. (It requires actual evidence) The company must then also provide evidence and the most supported to the case must be taken. You cannot work on another ones word if physical evidence is provided. If all evidence is provided to you on black and white that the reviewer is wrong, how can the reviewers so called "affidavit" be right? You literally get proof of dates, times; imaging; videos; actual email correspondence and much more as PROOF and then you still go with the reviewers false word. This is *********.
SS
Simone S's update21 Feb 2022, 14:52
Reviewer Update
An so called "affidavit" is not proof. People lie. Physical evidence is what should be used. If there is a ****** trial and the ******er just confirms that he/she did not kill the person, it is not evidence. If evidence is provided to support a case that the person did commit the ******, the court will go on evidence and not just on the word of the ******er. It is obvious.
It is your platform and you should be ethical and fair, not only by just requesting an "affidavit". If you get an affidavit, the reviewer must have evidence to support the case which they don't. And once again this is just one of your automatic copy and paste responses. You did not even read the whole thing. The opportunity to respond to the reviewers review does not help the situation if the reviewer provides false/defamatory information as it still lowers the company's rating unfairly. The reviewer must provide physical evidence that the company did not help and that what they are saying is true. (It requires actual evidence) The company must then also provide evidence and the most supported to the case must be taken. You cannot work on another ones word if physical evidence is provided. If all evidence is provided to you on black and white that the reviewer is wrong, how can the reviewers so called "affidavit" be right? You literally get proof of dates, times; imaging; videos; actual email correspondence and much more as PROOF and then you still go with the reviewers false word. This is *********.
It is your platform and you should be ethical and fair, not only by just requesting an "affidavit". If you get an affidavit, the reviewer must have evidence to support the case which they don't. And once again this is just one of your automatic copy and paste responses. You did not even read the whole thing. The opportunity to respond to the reviewers review does not help the situation if the reviewer provides false/defamatory information as it still lowers the company's rating unfairly. The reviewer must provide physical evidence that the company did not help and that what they are saying is true. (It requires actual evidence) The company must then also provide evidence and the most supported to the case must be taken. You cannot work on another ones word if physical evidence is provided. If all evidence is provided to you on black and white that the reviewer is wrong, how can the reviewers so called "affidavit" be right? You literally get proof of dates, times; imaging; videos; actual email correspondence and much more as PROOF and then you still go with the reviewers false word. This is *********.
Hellopeter's replyOfficial
21 Feb 2022, 15:02Hi Simone. Thanks for reaching out. I am sorry you feel our responses to you have been automated copy paste. I assure you that is not the case and we have indeed read your review and your emails. We have explained to you in detail via email and also in response to this review as to how our platform works (we are not a court of law - we are a review platform). As explained, Hellopeter simply provides a channel for consumers and businesses to directly engage with one another. Hellopeter is not in a position to decide on disputes between businesses and reviewers. Please kindly view our Legal section on our platform as I am sure this will give you a clearer understanding. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply21 Feb 2022, 15:02
Official
Hi Simone. Thanks for reaching out. I am sorry you feel our responses to you have been automated copy paste. I assure you that is not the case and we have indeed read your review and your emails. We have explained to you in detail via email and also in response to this review as to how our platform works (we are not a court of law - we are a review platform). As explained, Hellopeter simply provides a channel for consumers and businesses to directly engage with one another. Hellopeter is not in a position to decide on disputes between businesses and reviewers. Please kindly view our Legal section on our platform as I am sure this will give you a clearer understanding. Kind regards, the Hellopeter Team
Best regards,
SS
Simone S's updateReviewer Update
21 Feb 2022, 16:31You are not part of disputes, but you take a so called "affidavit" from the reviewer, but you do not take actual evidence from the company? How does this work? You are purely one sided.
SS
Simone S's update21 Feb 2022, 16:31
Reviewer Update
You are not part of disputes, but you take a so called "affidavit" from the reviewer, but you do not take actual evidence from the company? How does this work? You are purely one sided.
SS
Simone S's updateReviewer Update
21 Feb 2022, 16:58According to your Legal Platform on point 6.1.2.3 - "if we are of the view the review is compliant with our Content Guidelines, we will contact the reviewer and request the reviewer to confirm that the review posted by the reviewer is unbiased, factual, and correct and that the reviewer stands by the review. We may (but are not obliged in any way) to ask for additional materials or information to verify the facts stated in the review. This could include for example, receipts and invoices, order confirmations, emails and screenshots of your interactions with customer service of the business; "
Why can you not request for this actual evidence from the reviewer? The company provides evidence, but the reviewer just says something. Where is their actual evidence.
So it once again one sided.
You do not want to be obligated therefor, but you can allow that a business reputation gets hurt because of you that do not want to ask the reviewer for the actual evidence?
The reason why you do not ask for the actual evidence is once again because you are too concerned of you own name and scared the reviewer is upset with you.
What about the business that has the actual facts provided as stated above. Why does this not count?
The reviewer writes the review in their own discretion with false information.
If Hellopeter cannot help, why is there an option to report a review on False accusations or Defamatory content?
You do not even then look at the companies evidence to support the case. You only read the reviewers statement and "believe"it is correct, but factual statements or evidence to verify their side. This is ridiculous to even still try and argue.
In ANY company/platform or situation it is standard to work on evidence and not just in a legal entity. It is standard ethical procedures.
Why can you not request for this actual evidence from the reviewer? The company provides evidence, but the reviewer just says something. Where is their actual evidence.
So it once again one sided.
You do not want to be obligated therefor, but you can allow that a business reputation gets hurt because of you that do not want to ask the reviewer for the actual evidence?
The reason why you do not ask for the actual evidence is once again because you are too concerned of you own name and scared the reviewer is upset with you.
What about the business that has the actual facts provided as stated above. Why does this not count?
The reviewer writes the review in their own discretion with false information.
If Hellopeter cannot help, why is there an option to report a review on False accusations or Defamatory content?
You do not even then look at the companies evidence to support the case. You only read the reviewers statement and "believe"it is correct, but factual statements or evidence to verify their side. This is ridiculous to even still try and argue.
In ANY company/platform or situation it is standard to work on evidence and not just in a legal entity. It is standard ethical procedures.
SS
Simone S's update21 Feb 2022, 16:58
Reviewer Update
According to your Legal Platform on point 6.1.2.3 - "if we are of the view the review is compliant with our Content Guidelines, we will contact the reviewer and request the reviewer to confirm that the review posted by the reviewer is unbiased, factual, and correct and that the reviewer stands by the review. We may (but are not obliged in any way) to ask for additional materials or information to verify the facts stated in the review. This could include for example, receipts and invoices, order confirmations, emails and screenshots of your interactions with customer service of the business; "
Why can you not request for this actual evidence from the reviewer? The company provides evidence, but the reviewer just says something. Where is their actual evidence.
So it once again one sided.
You do not want to be obligated therefor, but you can allow that a business reputation gets hurt because of you that do not want to ask the reviewer for the actual evidence?
The reason why you do not ask for the actual evidence is once again because you are too concerned of you own name and scared the reviewer is upset with you.
What about the business that has the actual facts provided as stated above. Why does this not count?
The reviewer writes the review in their own discretion with false information.
If Hellopeter cannot help, why is there an option to report a review on False accusations or Defamatory content?
You do not even then look at the companies evidence to support the case. You only read the reviewers statement and "believe"it is correct, but factual statements or evidence to verify their side. This is ridiculous to even still try and argue.
In ANY company/platform or situation it is standard to work on evidence and not just in a legal entity. It is standard ethical procedures.
Why can you not request for this actual evidence from the reviewer? The company provides evidence, but the reviewer just says something. Where is their actual evidence.
So it once again one sided.
You do not want to be obligated therefor, but you can allow that a business reputation gets hurt because of you that do not want to ask the reviewer for the actual evidence?
The reason why you do not ask for the actual evidence is once again because you are too concerned of you own name and scared the reviewer is upset with you.
What about the business that has the actual facts provided as stated above. Why does this not count?
The reviewer writes the review in their own discretion with false information.
If Hellopeter cannot help, why is there an option to report a review on False accusations or Defamatory content?
You do not even then look at the companies evidence to support the case. You only read the reviewers statement and "believe"it is correct, but factual statements or evidence to verify their side. This is ridiculous to even still try and argue.
In ANY company/platform or situation it is standard to work on evidence and not just in a legal entity. It is standard ethical procedures.
Hellopeter's replyOfficial
22 Feb 2022, 09:43Hi Simone. Thanks for your reply.
We have requested and received additional materials and information from the customer which indeed substantiates all points in their review. We have also received an affidavit from the customer further substantiating their review.
Regards, the Hellopeter Team
We have requested and received additional materials and information from the customer which indeed substantiates all points in their review. We have also received an affidavit from the customer further substantiating their review.
Regards, the Hellopeter Team
Best regards,
Hellopeter's reply22 Feb 2022, 09:43
Official
Hi Simone. Thanks for your reply.
We have requested and received additional materials and information from the customer which indeed substantiates all points in their review. We have also received an affidavit from the customer further substantiating their review.
Regards, the Hellopeter Team
We have requested and received additional materials and information from the customer which indeed substantiates all points in their review. We have also received an affidavit from the customer further substantiating their review.
Regards, the Hellopeter Team
Best regards,