Unable to view company responses?

Item: Hellopeter
Rating: 3
Author: Mykel A

I am faced with an issue of viewing a company response to a review detailing an issue I am currently facing.

The post in question: https://www.hellopeter.com/telkom/reviews/samsung-s8-screen-repair- **********

Another post which displays the same problem: https://www.hellopeter.com/samsung-south-africa/reviews/samsung-smc-the-biggest-****-ever-and-bot-replies-and-no-resolution- **********

The company responses are greyed out with the following as the reason:

"Official private business reply ** This reply is private. You need to be logged in to see the response **"

I am logged in and registered and yet can still not view this response. Why?

Helpful (0)

Replies (2)

Hellopeter's replyOfficial

05 Mar 2018, 09:57

When a company responds to a review, they have the option to make their response private. This means that only the user who wrote the review can view their response. The reason for this is that often responses contain sensitive/personal information. Regards, HP

Hellopeter's reply05 Mar 2018, 09:57

Official

Mykel A's updateReviewer Update

06 Mar 2018, 08:59

Thank you for the quick response HP, however this still leaves the problem. I can understand the reason for it but this requires me to post a review of telkom to get an answer that has already been provided. If I may be so bold as to suggest that companies be given the option to make only the "personal" or sensitive information private as opposed to the entire post which may contain vital information for the resolution of complaints?

Mykel A's update06 Mar 2018, 08:59

Reviewer Update