MF
Mokkie F
1 reviews | Active since Dec 2015
08 Jan 2016, 16:43
To report on Hellopeter.com gets response
I would like to thank hellopeter.com, most off the companies that I had complains about got in contact with me.<br> But even though this is a compliment i would like to complain (advise) a small amount, I see that one has 54hours to give feedback on a customer response, this however was not the case with my telkom complaint, I still have 4hours to turn the complaint into a compliment, but for some reason I cant and this is unfair towards telkom.<br> Some of the companies (multichoice) only send auto responses, is there a way to remove them from the \companies who respond"list?<br> It is sad that ons needs to \""fight\"" for everything you want in live"
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Hellopeter's replyOfficial
11 Jan 2016, 07:35Hello Mokkie222,
Thanks so much for letting us know that Companies contacted you after using the site to write your reports.
The Customer Feedback facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Once the 54 hours has passed, the facility will become available. There is no time limit in which to provide your feedback.
As most reports require some type of investigation, many Companies respond to reports with an automated response simply to acknowledge the report. They then have the facility to update their response once more information becomes available. If you don't receive any further response from Multichoice, please use the Customer Feedback facility provided to let them know. Regards, Linda
Thanks so much for letting us know that Companies contacted you after using the site to write your reports.
The Customer Feedback facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Once the 54 hours has passed, the facility will become available. There is no time limit in which to provide your feedback.
As most reports require some type of investigation, many Companies respond to reports with an automated response simply to acknowledge the report. They then have the facility to update their response once more information becomes available. If you don't receive any further response from Multichoice, please use the Customer Feedback facility provided to let them know. Regards, Linda
Best regards,
Hellopeter's reply11 Jan 2016, 07:35
Official
Hello Mokkie222,
Thanks so much for letting us know that Companies contacted you after using the site to write your reports.
The Customer Feedback facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Once the 54 hours has passed, the facility will become available. There is no time limit in which to provide your feedback.
As most reports require some type of investigation, many Companies respond to reports with an automated response simply to acknowledge the report. They then have the facility to update their response once more information becomes available. If you don't receive any further response from Multichoice, please use the Customer Feedback facility provided to let them know. Regards, Linda
Thanks so much for letting us know that Companies contacted you after using the site to write your reports.
The Customer Feedback facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Once the 54 hours has passed, the facility will become available. There is no time limit in which to provide your feedback.
As most reports require some type of investigation, many Companies respond to reports with an automated response simply to acknowledge the report. They then have the facility to update their response once more information becomes available. If you don't receive any further response from Multichoice, please use the Customer Feedback facility provided to let them know. Regards, Linda
Best regards,