JvdM
Johannes van der Merwe

1 reviews | Active since Jun 2010

31 Jul 2015, 09:32

Time travel is not possible..yet

You deleted my second complaint to Telkom <br> <br> RE: (The report you wrote about Telkom on Hellopeter.com on 2015-07-28 15:11:08 has been deleted for the following reason: Hellopeter is not designed for continual 'updates' regarding the same issue. )<br> <br> First complaint was that Telkom has not fixed my line, which I reported various times.<br> Second complaint was that Telkom did not act to provide feedback as promised or responded to the emails I sent to the address they provided using the reference nr they provided. <br> <br> At the time of my second complaint feedback was not yet received from Telkom on the issue, more than 5 days has passed, and the issue became a different one . My Second complaint related to the lack of response, and not the unresolved issue raised in the first report. You missed it in the wording where I stated: \ I did not expect the problem to be fixed

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Replies (1)
Hellopeter
Hellopeter's reply31 Jul 2015, 10:04
Official
Hello vdMerwjj,

Please refer to the Terms and Conditions on the site - only one report per Supplier per issue is accepted.
Your second report related to the same reference number as your first report, and your second report related to the lack of feedback on your first report - it relates to the same issue. In your second report you also stated 'I will be posting this complaint every 5 days until I get proper feedback.'
Please use the Customer Feedback facility provided to give feedback on your report, instead of writing new reports about the same issue. Regards, Linda