MI
Mohamed I

1 reviews | Active since Jan 2012

03 Jul 2023, 16:03

Thank you hellopeter

It is really frustrating to observe what I always considered 'a pillar for customer's voice' - HELLOPETER leaning to the side of unjust industries rather than allowing me to share my experience with others (which I am sure will help - otherwise why we have HP #ranking?).

HP - why you have deleted my complaint re. one particular insurance company? Yes, I do have a >7-day old review, but that will not justify removing a new one (as per your policy > 7 days), let alone my new review was based on my experience with such a particular insurance company over the past 7 days +.

While I understand that you need to keep the clients happy, but also we are the ones who're providing the true/real data, so such companies can improve and surface. I really felt betrayed by HP for the unjustifiable review deletion.

I am not here to rate you, but feeling sorry to observe your credibility at the industry auction.

As for your 'special' insurance client, I will leave them with this: Only people who care do complain. Good luck

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Replies (1)
Hellopeter
Hellopeter's reply03 Jul 2023, 16:08
Official
Hi Mohamed. When you signed up for Hellopeter, one of the terms you agreed to was that you can only leave one review per business/issue. A notification advising the reason for the removal would have been sent to you, also asking you to keep engaging with the business by giving new updated information on your original review, until they hopefully resolve your issue. (Remember that there's no limit to the amount of comments you can make on your initial review). We hope this clears it up for you. Kind regards, the Hellopeter Team.