1 reviews | Active since Jun 2017
Site lacks a lot of functionality
Why do you filter out words like \f-a-c-t\" like \"This is a fact\" and a lot others which are nowhere near curse words? My report always ends up with starred out words everywhere sometimes making it unlegiable. What is worse in the preview before you post everything seems fine without starred out words.<br> <br> Next - a branch field as compulsory? When 90% of complaints happen over the internet of phone?<br> <br> Next why in the world do you still follow the 1990's standard of the stupid Clear Form button which could accidentally be pressed. Honestly no have use for that and it can only lead to frustration clearing all your input when accidentally pressed.<br> <br> Finally why can't one not respond (not a facebook comment) to a Suppliers response to a complaint? 90% of suppliers just copy and paste a standard \"We have notified the relevant department standard template nonsense\" which is not useful at all."
Words that could be considered as slander or as libel are automatically removed from all reports - this is for your own protection.
Adding a 'Branch' helps many Companies to determine where the problem is, so that they can address the issue and respond accordingly. If it is not branch related ie. internet or over the phone - simply state as much in the branch field.
We are in the process of re-designing the site. The new site will be much more user friendly!
You can reply to a Supplier's Response - please use the Customer Feedback facility provided. This facility is available 54 hours excluding weekends after you submitted your report about a Company Who Responds on the site. Click on 'Give Feedback' under Customer Zone (Left Menu Bar). Then click on the subject line to open the report and add your Customer Feedback. Regards Linda
Best regards,
Words that could be considered as slander or as libel are automatically removed from all reports - this is for your own protection.
Adding a 'Branch' helps many Companies to determine where the problem is, so that they can address the issue and respond accordingly. If it is not branch related ie. internet or over the phone - simply state as much in the branch field.
We are in the process of re-designing the site. The new site will be much more user friendly!
You can reply to a Supplier's Response - please use the Customer Feedback facility provided. This facility is available 54 hours excluding weekends after you submitted your report about a Company Who Responds on the site. Click on 'Give Feedback' under Customer Zone (Left Menu Bar). Then click on the subject line to open the report and add your Customer Feedback. Regards Linda
Best regards,