ES
Eugene S
1 reviews | Active since Mar 2014
09 Sept 2015, 14:24
Respond to complaints
Thanks for a very useful (and essential} service that has definitely assisted me with suppliers in the past. I do have one reservation though with your definition of responding to a complaint. Responding to me would mean that the supplier would actually adress the complaint online so that its customer base at large can see that they are serious about the welfare of their clients and their own image as a company. Merely acknowledging a complaint is a fairly pointless exercise which does not constitute a proper response, especially when this is not followed up by action. i logged a complaint against ABSA Bank yesterday and apart from their standard \we take note and get back to you"nothing has happened (in the last 6 days to be exact). I do believe you should re-classify them as a company who do not respond"
Helpful (0)
Replies (1)0
Replies (1)
Hellopeter's replyOfficial
09 Sept 2015, 14:39Hello ESchoeman123,
Thank you for the compliment and for sharing your concerns with us. We agree with you! A standard copy and paste type response serves very little purpose.
Having said that, most reports require some type of investigation before a more comprehensive response can be given. Therefore many companies reply with a standard response simply to acknowledge the report. Once further information becomes available they update their response. If you don't receive any further feedback from ABSA, please use the Customer Feedback facility provided to let them know. Regards, Linda
Thank you for the compliment and for sharing your concerns with us. We agree with you! A standard copy and paste type response serves very little purpose.
Having said that, most reports require some type of investigation before a more comprehensive response can be given. Therefore many companies reply with a standard response simply to acknowledge the report. Once further information becomes available they update their response. If you don't receive any further feedback from ABSA, please use the Customer Feedback facility provided to let them know. Regards, Linda
Best regards,
Hellopeter's reply09 Sept 2015, 14:39
Official
Hello ESchoeman123,
Thank you for the compliment and for sharing your concerns with us. We agree with you! A standard copy and paste type response serves very little purpose.
Having said that, most reports require some type of investigation before a more comprehensive response can be given. Therefore many companies reply with a standard response simply to acknowledge the report. Once further information becomes available they update their response. If you don't receive any further feedback from ABSA, please use the Customer Feedback facility provided to let them know. Regards, Linda
Thank you for the compliment and for sharing your concerns with us. We agree with you! A standard copy and paste type response serves very little purpose.
Having said that, most reports require some type of investigation before a more comprehensive response can be given. Therefore many companies reply with a standard response simply to acknowledge the report. Once further information becomes available they update their response. If you don't receive any further feedback from ABSA, please use the Customer Feedback facility provided to let them know. Regards, Linda
Best regards,