DM
Debbie M
1 reviews | Active since Sept 2015
27 Nov 2015, 15:36
Reports are closed without having been dealt with
I lodged 2 complaints against MTN - they are apparently companies who respond. This is untrue. They only provide an initial, automated, response to a complaint. Then the complaint is closed and no comments are allowed on the complaint. What exactly is the purpose of hellopeter.com if this is the case? Must we re-report every 5 days, the same thing?
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Hellopeter's replyOfficial
30 Nov 2015, 07:24Hello Malcontent,
The Customer Feedback facility is provided for you to give feedback on your report. There is therefore no need to write a new report about the same issue. To give your Feedback, go to Customer Zone (left menu bar) and select 'Give Feedback'. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report you would like to give feedback on, and add your feedback. A copy will be sent to the Supplier concerned for you. Please note that the Customer Feedback facility is available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
The Customer Feedback facility is provided for you to give feedback on your report. There is therefore no need to write a new report about the same issue. To give your Feedback, go to Customer Zone (left menu bar) and select 'Give Feedback'. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report you would like to give feedback on, and add your feedback. A copy will be sent to the Supplier concerned for you. Please note that the Customer Feedback facility is available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
Hellopeter's reply30 Nov 2015, 07:24
Official
Hello Malcontent,
The Customer Feedback facility is provided for you to give feedback on your report. There is therefore no need to write a new report about the same issue. To give your Feedback, go to Customer Zone (left menu bar) and select 'Give Feedback'. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report you would like to give feedback on, and add your feedback. A copy will be sent to the Supplier concerned for you. Please note that the Customer Feedback facility is available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
The Customer Feedback facility is provided for you to give feedback on your report. There is therefore no need to write a new report about the same issue. To give your Feedback, go to Customer Zone (left menu bar) and select 'Give Feedback'. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report you would like to give feedback on, and add your feedback. A copy will be sent to the Supplier concerned for you. Please note that the Customer Feedback facility is available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda