WwtkK
Who wants to know? Koena
1 reviews | Active since Nov 2017
14 Dec 2019, 05:30
Removal of my review
I would like to know why are my review's been removed without my concern? And its so dissapointing I wrote a review about Pick n Pay and Sanlam but the review's are both removed.. why?
Helpful (0)
Replies (11)0
Replies (11)
Hellopeter's replyOfficial
17 Dec 2019, 07:22Hi Monaheng. Both of your reviews (Pick 'n Pay and Sanlam) are against our content guidelines (available on the site) and were therefore unfortunately removed. Your review about Pick 'n Pay relates to employment issues and not a customer service issue. The site is designed to address customer service related issues only. Your review about Sanlam has already been submitted to Sanlam before, only one review per Supplier per issue is accepted on the site. Kind regards, the Hellopeter Team.
Hellopeter's reply17 Dec 2019, 07:22
Official
Hi Monaheng. Both of your reviews (Pick 'n Pay and Sanlam) are against our content guidelines (available on the site) and were therefore unfortunately removed. Your review about Pick 'n Pay relates to employment issues and not a customer service issue. The site is designed to address customer service related issues only. Your review about Sanlam has already been submitted to Sanlam before, only one review per Supplier per issue is accepted on the site. Kind regards, the Hellopeter Team.
WwtkK
Who wants to know? Koena's updateReviewer Update
18 Dec 2019, 12:27Hellopeter team, okay i understand so i should not write about Sanlam again? And what if they are ******** they are not helping their clients?
WwtkK
Who wants to know? Koena's update18 Dec 2019, 12:27
Reviewer Update
Hellopeter team, okay i understand so i should not write about Sanlam again? And what if they are ******** they are not helping their clients?
Hellopeter's replyOfficial
18 Dec 2019, 12:32Hi Monaheng. You are welcome to add comments on your initial review as many times as you like providing more information and feedback. Regards, the Hellopeter Team.
Hellopeter's reply18 Dec 2019, 12:32
Official
Hi Monaheng. You are welcome to add comments on your initial review as many times as you like providing more information and feedback. Regards, the Hellopeter Team.
WwtkK
Who wants to know? Koena's updateReviewer Update
18 Dec 2019, 18:01Okay sorry i didn't understand the terms and conditions or how you opperate but please we have to open a case about everything i need proof from the review. Can you please send it back to me i wont comment or say anything i just need my emails with them
WwtkK
Who wants to know? Koena's update18 Dec 2019, 18:01
Reviewer Update
Okay sorry i didn't understand the terms and conditions or how you opperate but please we have to open a case about everything i need proof from the review. Can you please send it back to me i wont comment or say anything i just need my emails with them
WwtkK
Who wants to know? Koena's updateReviewer Update
03 Feb 2020, 12:44I really need to know why cant you guys tell us when you cant publish something? I wasted my time and data writting twice about Sanlam but i cannot see the review and their response. Do you really have to delete the review if so, how will we get help if you doing this?
WwtkK
Who wants to know? Koena's update03 Feb 2020, 12:44
Reviewer Update
I really need to know why cant you guys tell us when you cant publish something? I wasted my time and data writting twice about Sanlam but i cannot see the review and their response. Do you really have to delete the review if so, how will we get help if you doing this?
Hellopeter's replyOfficial
03 Feb 2020, 12:50Hi Kgosi. Thanks for sharing your concerns with us. Only one review per Supplier per issue is accepted on the site. As you have already written a review about Sanlam regarding the same issue, your review was removed. The site allows for unlimited comments on your initial review. Please use this facility instead of writing new reviews about the same issue, Regards, the Hellopeter Team.
Hellopeter's reply03 Feb 2020, 12:50
Official
Hi Kgosi. Thanks for sharing your concerns with us. Only one review per Supplier per issue is accepted on the site. As you have already written a review about Sanlam regarding the same issue, your review was removed. The site allows for unlimited comments on your initial review. Please use this facility instead of writing new reviews about the same issue, Regards, the Hellopeter Team.
WwtkK
Who wants to know? Koena's updateReviewer Update
03 Feb 2020, 14:16I understand.. thats why i chose to remove the review of last year and wrote the new one.. it might be about the same issue but it differs from the statement thats written.. i am going to re-write to Sanlam again.. do me a favour and delete the review of last year cause i tried
WwtkK
Who wants to know? Koena's update03 Feb 2020, 14:16
Reviewer Update
I understand.. thats why i chose to remove the review of last year and wrote the new one.. it might be about the same issue but it differs from the statement thats written.. i am going to re-write to Sanlam again.. do me a favour and delete the review of last year cause i tried
WwtkK
Who wants to know? Koena's updateReviewer Update
10 Feb 2020, 11:20If im not supposed to write a review on hellopeter again let me know so that i can stop writting cause im wasting my time and data i just wrote a review about Sanlam but you decided to remove it and that was the only review i have about sanlam
WwtkK
Who wants to know? Koena's update10 Feb 2020, 11:20
Reviewer Update
If im not supposed to write a review on hellopeter again let me know so that i can stop writting cause im wasting my time and data i just wrote a review about Sanlam but you decided to remove it and that was the only review i have about sanlam
Hellopeter's replyOfficial
10 Feb 2020, 11:50Hi Kgosi. As explained, you need to provide your Feedback on your original review. We have re-instated your original review for you. Please use this facility instead of writing new reviews about the same issue. Regards, the Hellopeter Team.
Hellopeter's reply10 Feb 2020, 11:50
Official
Hi Kgosi. As explained, you need to provide your Feedback on your original review. We have re-instated your original review for you. Please use this facility instead of writing new reviews about the same issue. Regards, the Hellopeter Team.
WwtkK
Who wants to know? Koena's updateReviewer Update
11 Feb 2020, 14:12Good day Hellopeter team, do you have any idea why is Sanlam not replying to my review i once wrote. I mean the might be an error of connection since the review is re-instated. Can you guys please check that out for me
WwtkK
Who wants to know? Koena's update11 Feb 2020, 14:12
Reviewer Update
Good day Hellopeter team, do you have any idea why is Sanlam not replying to my review i once wrote. I mean the might be an error of connection since the review is re-instated. Can you guys please check that out for me
Hellopeter's replyOfficial
11 Feb 2020, 14:58Hi Kgosi. Hellopeter acts only as a Gateway between supplier and customer. Unfortunately we can't force any supplier to respond, nor would we be able to tell you why they haven't responded. The review is on the site and it is not due to a connection error. Please communicate with them directly by adding another comment on your initial review about them. Regards, the Hellopeter Team.
Hellopeter's reply11 Feb 2020, 14:58
Official
Hi Kgosi. Hellopeter acts only as a Gateway between supplier and customer. Unfortunately we can't force any supplier to respond, nor would we be able to tell you why they haven't responded. The review is on the site and it is not due to a connection error. Please communicate with them directly by adding another comment on your initial review about them. Regards, the Hellopeter Team.