JC
Johan C
1 reviews | Active since Mar 2023
20 Apr 2023, 10:16
Questionable Ethics.
I do not trust their ethics any more. In the past few months we have repeatedly received totally unsubstantiated, obviously dishonest reviews, under false or untraceable names. HelloPeter then leaves these misrepresentations on the web for days after the review was reported, thus with NO RIGHT OF REPLY. They are obviously in no hurry to remove false claims. Emails to HelloPeter get answered with totally nonsensical answers. HellPeter's ethics is not what it used to be.
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Replies (5)0
Replies (5)
Hellopeter's replyOfficial
20 Apr 2023, 10:54Hi Johan. Thanks for sharing your concerns with us. To ensure that Hellopeter remains South Africa’s number one trusted online review platform, when a review is reported (and it doesn't breach our content guidelines) we can't simply remove the review before we have been able to verify it's authenticity. You most certainly have the right of reply, and we encourage you to respond to the review in the meantime pending our investigation. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply20 Apr 2023, 10:54
Official
Hi Johan. Thanks for sharing your concerns with us. To ensure that Hellopeter remains South Africa’s number one trusted online review platform, when a review is reported (and it doesn't breach our content guidelines) we can't simply remove the review before we have been able to verify it's authenticity. You most certainly have the right of reply, and we encourage you to respond to the review in the meantime pending our investigation. Kind regards, the Hellopeter Team
Best regards,
JC
Johan C's updateReviewer Update
20 Apr 2023, 13:24I reported the review, and then I cannot answer the review. Act ethical for a change. Remember that you win customers through your own ethical behaviour. You are definitely not winning me as a customer. You have previously broken your own guidelines, but we did not complain then.
JC
Johan C's update20 Apr 2023, 13:24
Reviewer Update
I reported the review, and then I cannot answer the review. Act ethical for a change. Remember that you win customers through your own ethical behaviour. You are definitely not winning me as a customer. You have previously broken your own guidelines, but we did not complain then.
Hellopeter's replyOfficial
20 Apr 2023, 13:31Hi Johan. Thanks so much for reaching out. If you login to your business account you will be able to respond to the review. We are not sure why you are struggling or why you would feel that's *********. You are welcome to email us directly and we will provide you with additional steps to login to your account and to respond. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply20 Apr 2023, 13:31
Official
Hi Johan. Thanks so much for reaching out. If you login to your business account you will be able to respond to the review. We are not sure why you are struggling or why you would feel that's *********. You are welcome to email us directly and we will provide you with additional steps to login to your account and to respond. Kind regards, the Hellopeter Team
Best regards,
JC
Johan C's updateReviewer Update
20 Apr 2023, 13:51I did email directly, and that was met with the same nonsensical answers as above. Please try ethics for a change.
JC
Johan C's update20 Apr 2023, 13:51
Reviewer Update
I did email directly, and that was met with the same nonsensical answers as above. Please try ethics for a change.
Hellopeter's replyOfficial
20 Apr 2023, 13:55Hi Johan. We are truly sorry to hear you find our help nonsensical and *********. To respond to the review. Go to the Hellopeter business login page and login with your email address and password. Click on 'reply' and select the review you would like to respond to. Then in the reply block add your reply. Once you have added your reply, click on 'reply now' and your response will be uploaded. If you still struggle, please don't hesitate to reach out. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply20 Apr 2023, 13:55
Official
Hi Johan. We are truly sorry to hear you find our help nonsensical and *********. To respond to the review. Go to the Hellopeter business login page and login with your email address and password. Click on 'reply' and select the review you would like to respond to. Then in the reply block add your reply. Once you have added your reply, click on 'reply now' and your response will be uploaded. If you still struggle, please don't hesitate to reach out. Kind regards, the Hellopeter Team
Best regards,