AS
Andrew S
1 reviews | Active since Mar 2009
17 Sept 2025, 13:44
Proper Responses Please.
I would like to see actual responses from the business concerned. They always say that the business has rep**** privately. I would like it if the replies should be deleted if it is not a proper reply, much like a conversation. I am tired of seeing businesses responses that i must contact their call centre. The reply should be related to the complaint/compliment that they have received. There is no reason why the responses must be made by a telephone call. i want to see the response in black and white.
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Replies (2)AS
Andrew S's updateReviewer Update
17 Sept 2025, 13:50Why do you block a word like rep.l.i.e.d? It has no relation to the word that is represented by the asterisks. Please review the review properly before putting asterisks on part words. i agree with asterisks where the wors is inapprpriate. for example l.i.e.d. or other complete words.
AS
Andrew S's update17 Sept 2025, 13:50
Reviewer Update
Why do you block a word like rep.l.i.e.d? It has no relation to the word that is represented by the asterisks. Please review the review properly before putting asterisks on part words. i agree with asterisks where the wors is inapprpriate. for example l.i.e.d. or other complete words.
Hellopeter's replyOfficial
17 Sept 2025, 15:58Hi Andrew,
We're sorry to hear about your frustrating experience with businesses not replying publicly. Unfortunately, we can't guarantee that the business will respond to reviews, nor can we tell them what to say. The reason some businesses reply privately is that it contains confidential information that should not necessarily be made public. However, we always encourage businesses to respond publicly as often as possible, as it shows transparency and creates trust among new customers.
However, even if they don't reply, sharing your experience on Hellopeter is still a great step. Our platform is all about creating a transparent space for open conversations between businesses and customers, and it can help many other customers like yourself.
We're sorry to hear about your frustrating experience with businesses not replying publicly. Unfortunately, we can't guarantee that the business will respond to reviews, nor can we tell them what to say. The reason some businesses reply privately is that it contains confidential information that should not necessarily be made public. However, we always encourage businesses to respond publicly as often as possible, as it shows transparency and creates trust among new customers.
However, even if they don't reply, sharing your experience on Hellopeter is still a great step. Our platform is all about creating a transparent space for open conversations between businesses and customers, and it can help many other customers like yourself.
Best regards,
Hellopeter's reply17 Sept 2025, 15:58
Official
Hi Andrew,
We're sorry to hear about your frustrating experience with businesses not replying publicly. Unfortunately, we can't guarantee that the business will respond to reviews, nor can we tell them what to say. The reason some businesses reply privately is that it contains confidential information that should not necessarily be made public. However, we always encourage businesses to respond publicly as often as possible, as it shows transparency and creates trust among new customers.
However, even if they don't reply, sharing your experience on Hellopeter is still a great step. Our platform is all about creating a transparent space for open conversations between businesses and customers, and it can help many other customers like yourself.
We're sorry to hear about your frustrating experience with businesses not replying publicly. Unfortunately, we can't guarantee that the business will respond to reviews, nor can we tell them what to say. The reason some businesses reply privately is that it contains confidential information that should not necessarily be made public. However, we always encourage businesses to respond publicly as often as possible, as it shows transparency and creates trust among new customers.
However, even if they don't reply, sharing your experience on Hellopeter is still a great step. Our platform is all about creating a transparent space for open conversations between businesses and customers, and it can help many other customers like yourself.
Best regards,