Pro-business support to the detriment of customers reviewing

I am so disappointed with hellopeter taking one sided decision and deleting or deactivated customers account for seeking help through their review on hellopeter. Please be fair in your actions businesses are taking advantage of your softness. They only reply to rated messages and do not call to put the customer at easy. They ignore messages sent to them or on replies to reviews. And if another message is written they said in due course after already taking time.to resolve the issues outside of hellopeter. Please before acting they should provide you with proof that they have contacted the customer and are dealing with the issue. At least a contact should take place within 48 hours if not allow customers to review their handling of business. The first is based on their claim and the subsequent should be on the handling of business. Please contact the customers first before acting. This might allow other review platform to utilize this loophole. Be fair with our actions,they should be a reason a person writes or rewrite.