pS
patrick S
1 reviews | Active since May 2012
22 Apr 2015, 10:32
POOR SERVICE
I FIND YOUR RESPONSE OFFENSIVE AND NOT PROFESSIONAL. I LOGGED A COMPLAINT AGAINST TELKOM. I HAVE HAD NO FEEDBACK AND THEIR WEBSIDE FEEDBACK FORM HAS ALSO NOT BEEN RESPONDED TO. THEY FAIL TO ESCALATE AND RESOLVE QUERRIES ONLY STATING THAT THEY HAVE RECEIVED THE COMPLAINT AND WILL GET BACK TO ME. YOUR WEB SITE SUCKS AND IS BIAS
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Hellopeter's replyOfficial
22 Apr 2015, 10:56Hello patman7,
Thank you for sharing your concerns with you. Only one report per Supplier per issue is accepted on the site. The Customer Feedback facility is designed for you to give your feedback on your report, there is therefore no need to write a new report about the same issue. To give your feedback, select CUSTOMER ZONE (from the left menu bar) and click on 'Give Feedback'. Click on the subject line of your report about Telkom and add your Customer Feedback. A copy will be sent to them for you. Please note that this facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
Thank you for sharing your concerns with you. Only one report per Supplier per issue is accepted on the site. The Customer Feedback facility is designed for you to give your feedback on your report, there is therefore no need to write a new report about the same issue. To give your feedback, select CUSTOMER ZONE (from the left menu bar) and click on 'Give Feedback'. Click on the subject line of your report about Telkom and add your Customer Feedback. A copy will be sent to them for you. Please note that this facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
Best regards,
Hellopeter's reply22 Apr 2015, 10:56
Official
Hello patman7,
Thank you for sharing your concerns with you. Only one report per Supplier per issue is accepted on the site. The Customer Feedback facility is designed for you to give your feedback on your report, there is therefore no need to write a new report about the same issue. To give your feedback, select CUSTOMER ZONE (from the left menu bar) and click on 'Give Feedback'. Click on the subject line of your report about Telkom and add your Customer Feedback. A copy will be sent to them for you. Please note that this facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
Thank you for sharing your concerns with you. Only one report per Supplier per issue is accepted on the site. The Customer Feedback facility is designed for you to give your feedback on your report, there is therefore no need to write a new report about the same issue. To give your feedback, select CUSTOMER ZONE (from the left menu bar) and click on 'Give Feedback'. Click on the subject line of your report about Telkom and add your Customer Feedback. A copy will be sent to them for you. Please note that this facility is only available 54 hours (excluding weekends) after you submitted your report on the site. Regards, Linda
Best regards,