Please advise on further action

Hello Peter <br> Including myself, there are now over 13 thousand complaints from MTN customers on your website (and still pouring in), most of them angry and frustrated about the inability to get hold of any staff members, calls that are cut or dropped, and emails unanswered. Even visiting the centres in person doesn't help as staff are no more able to raise help from the call centres than their customers. They are now not even bothering to send even their automatic responses to complaints. We can only conclude that they don't give a damn - yet MTN is constantly advertising for new business - one ad actually promising 'quick and easy access' to MTN call centre! <br> <br> With a bit of detective work I managed to purloin one of the managers names and email addresses (staff are not allowed to give out this information!) but have had no response from him, other than some automated emails with no further action. Please can you advise where myself and thousands of hugely frustrated paying customers can go from here? Surely its time to take further action?