Opinion on reviewing good service

To whom it may concern,

I would like to thank the creator(s) of hellopeter, and would like to congratulate them on being a game changer and helping us receive the deserved assistance.

I just posted a complaint about my ebucks being incorrectly calculated. And subsequently received an email from hellopeter. With the following message: "We're sorry you had a bad experience, but hopefully the next business you deal with is a lot better. And if it is, please come back and tell us about it. We want to hear it all, and so do others. Great businesses and services should be shared!"

I don't think good service should be rated after a complaint. For the mere fact that a company is offering a service. They should aim to offer good service, otherwise they would not have customers.. So a company doing their job is not good service that should be review, it is a requirement.

I think a company receiving less complaints of a similar nature automatically indicates that they are doing well in the department. And should then embark on improving those departments receiving high number of complaints.

For the fact that I have a complaint in the first instance means someone for some or other reason failed to perform their function(s). And I will not rate service that I am entitled to in the first place as a customer.

That was my two cents worth...

Thank you and best regards, Tebogo