Not business friendly.

<div>I've only ever used hello Peter as a consumer. I had no idea that businesses had to pay so much just to be able to reply to my reviews. Now that I've seen the business side of it I think the business model is flawed. Good businesses are unable to operate because the costs are extremely high for any business so the only option is to not reply to customer reviews which is seen as not caring when it's not.

How does a small business afford close to R100k just to reply to positive reviews!

As a business, like many others ive seen, we have opted to just not reply because we can't afford to and rather focus on building reviews in better places like google and Facebook.

Hopefully they will rethink their model to be more sensible.</div>