jS
justin S
1 reviews | Active since Aug 2016
02 Aug 2016, 13:08
No real reply expected through Hello Peter
<p>I am not sure I have any faith in Hello Peter. I have serious issues with Vodacom technical swapping my data and phone accounts around but when I published my review on Hello Peter I immediately get an automated reply from Vodacom. This is a clever sidestep of Hello Peter because now as far as they are concerned Vodacom has responded. BUT an automated mail saying that and unnamed person will call me at some unspecified time is completey disengenous. This is extremely unlikely to happen as I have been promised a response from Vodacom by 6 people in the last 3 days and havent been contacted. They are habitual non contacters / replyers and are playing not only their customers but Hello Peter too. Poor, poor, poor! The star rating wont allow me to change it from Great, but I absolutely assure you that I am not thinking the word Great. </p>
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Hellopeter's replyOfficial
04 Aug 2016, 05:54Thank you for sharing your concerns with us. Hellopeter.com acts only as a Gateway between Supplier and Customer, we unfortunately can’t force any Company to respond in a specific way. Most reviews require some type of investigation before a comprehensive response can be given. Many companies therefore respond to reviews with a standard type response, simply as an acknowledgement until further information is available.
Your review rating is shown as a 1 star – which is 'terrible' not 'great'. Remember that you can add on to your review as many times as you like. You are welcome to engage with Vodacom until hopefully, they convert you into a happy customer. Regards, HP
Best regards,
Hellopeter's reply04 Aug 2016, 05:54
Official
Thank you for sharing your concerns with us. Hellopeter.com acts only as a Gateway between Supplier and Customer, we unfortunately can’t force any Company to respond in a specific way. Most reviews require some type of investigation before a comprehensive response can be given. Many companies therefore respond to reviews with a standard type response, simply as an acknowledgement until further information is available.
Your review rating is shown as a 1 star – which is 'terrible' not 'great'. Remember that you can add on to your review as many times as you like. You are welcome to engage with Vodacom until hopefully, they convert you into a happy customer. Regards, HP
Best regards,