MM
Maurice M
1 reviews | Active since Oct 2016
08 Nov 2016, 12:50
No purpose to platform
<p>You would think that by submitting a complaint on your platform business like vodacom would respond. I see now that my review on them has disappeared and no feedback other than an immediate response to say they would contact me. I remember the days when hellopetter actually mentioned something no its just a place to voice your opinion next time I will just do it on social media at least their I don't expect a response</p>
Helpful (0)
Replies (8)0
Replies (8)
Hellopeter's replyOfficial
08 Nov 2016, 13:01Hellopeter.com acts only as a 'Gateway' between Supplier and Customer. We unfortunately can't respond or resolve your issue on behalf of a Supplier.
I see that Vodacom have responded to your review. Our platform allows you to write unlimited add-on comments on your initial review. You are welcome to engage with the company directly as many times as you like until hopefully, they convert you into a happy customer.
Regards, HP
Best regards,
Hellopeter's reply08 Nov 2016, 13:01
Official
Hellopeter.com acts only as a 'Gateway' between Supplier and Customer. We unfortunately can't respond or resolve your issue on behalf of a Supplier.
I see that Vodacom have responded to your review. Our platform allows you to write unlimited add-on comments on your initial review. You are welcome to engage with the company directly as many times as you like until hopefully, they convert you into a happy customer.
Regards, HP
Best regards,
MM
Maurice M's updateReviewer Update
10 Nov 2016, 07:49That would be great if the post was still on your platform I submitted to vodacom got a generic response that they would contact me went on the day I posted this review and the original complaint to vodacom is gone. I have tried going to them directly and after three weeks decided to try a different platform. My institution uses your service as well and we actually respond to customers surely if vodacom sends generic responses their must be something you can do to remove them if they can't resolve
MM
Maurice M's update10 Nov 2016, 07:49
Reviewer Update
That would be great if the post was still on your platform I submitted to vodacom got a generic response that they would contact me went on the day I posted this review and the original complaint to vodacom is gone. I have tried going to them directly and after three weeks decided to try a different platform. My institution uses your service as well and we actually respond to customers surely if vodacom sends generic responses their must be something you can do to remove them if they can't resolve
Hellopeter's replyOfficial
10 Nov 2016, 08:00Is it possible that you have registered two accounts with us and that the review about Vodacom was written on your other account?
How a Company responds to reviews is up to them. However, if they don't respond and address issues it negatively affects their Hpi rating on the site.
Regards, HP
Best regards,
Hellopeter's reply10 Nov 2016, 08:00
Official
Is it possible that you have registered two accounts with us and that the review about Vodacom was written on your other account?
How a Company responds to reviews is up to them. However, if they don't respond and address issues it negatively affects their Hpi rating on the site.
Regards, HP
Best regards,
MM
Maurice M's updateReviewer Update
10 Nov 2016, 08:19That is possible I suppose however I did see all the information on my phone and haven't logged in again and have saved the page as a favorite to avoid logging in and different user names. Is their anyway to check this? Does the generic response not give a false value to their HPI as it is almost instantaneous that I get the response from them to say they will contact me but they never do
MM
Maurice M's update10 Nov 2016, 08:19
Reviewer Update
That is possible I suppose however I did see all the information on my phone and haven't logged in again and have saved the page as a favorite to avoid logging in and different user names. Is their anyway to check this? Does the generic response not give a false value to their HPI as it is almost instantaneous that I get the response from them to say they will contact me but they never do
Hellopeter's replyOfficial
10 Nov 2016, 08:34Please reply to this message by ticking the Private Reply box so that your private information is not displayed for others to see.
Do you have another email address besides ***? That way I can check if you have another account under a different email address.
Yes a generic response will affect them as customers won't convert their reviews - which effects their Hpi rating.
Regards, HP
Best regards,
Hellopeter's reply10 Nov 2016, 08:34
Official
Please reply to this message by ticking the Private Reply box so that your private information is not displayed for others to see.
Do you have another email address besides ***? That way I can check if you have another account under a different email address.
Yes a generic response will affect them as customers won't convert their reviews - which effects their Hpi rating.
Regards, HP
Best regards,
MM
Maurice M's updateReviewer Update
10 Nov 2016, 08:39Hi
Only other email I use is ***.
Thank you for the assistance
MM
Maurice M's update10 Nov 2016, 08:39
Reviewer Update
Hi
Only other email I use is ***.
Thank you for the assistance
Hellopeter's replyOfficial
10 Nov 2016, 08:47Yes, you do have another account registered under that email address with a review written on the 1st November about Vodacom.
If you require assistance accessing this account, please email ***.
Regards, HP
Best regards,
Hellopeter's reply10 Nov 2016, 08:47
Official
Yes, you do have another account registered under that email address with a review written on the 1st November about Vodacom.
If you require assistance accessing this account, please email ***.
Regards, HP
Best regards,
MM
Maurice M's updateReviewer Update
10 Nov 2016, 09:06Thank you
MM
Maurice M's update10 Nov 2016, 09:06
Reviewer Update
Thank you