LJ
Linda J
1 reviews | Active since Mar 2009
10 Apr 2015, 14:52
No feedback email received
Following a complaint posted on 2 April I received (a) very irritating auto cut&paste reply from FNB and (b) from you telling me that you will send me an email after 54 hours giving me the opportunity to rate the handling of my complaint. <br> I received no email from you and I want to post a feedback comment on the execrable FNB lack of \response"to my long-standing simple Dispute. Now I can't evaluate and this is the second occurrence in my HP experience.<br> Also - customers might differ from you in their definition of \""Respond\"". Clicking a button to Auto-Reply by the bank fulfils YOUR requirements - it does not fulfil mine as nothing so far has been resolved for me.<br> What's happened? In the early days"
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Hellopeter's replyOfficial
13 Apr 2015, 07:48Hello leo9,
It's possible that the email we sent you is in your junk mail box, or it could have been blocked by your spam filter. However, you can still provide your Customer Feedback and rate the Supplier's Response even if you haven't received the email. To give your feedback, go to Customer Zone (left menu bar), and click on Give Feedback. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report to open the report, and add your feedback. A copy will be sent to the Supplier concerned for you.
Often Companies respond to reports as and when they are received simply to acknowledge the report. As most reports require some kind of investigation before a more comprehensive response can be given, they then have the facility to Update their Response once more information is available. Regards, Linda
It's possible that the email we sent you is in your junk mail box, or it could have been blocked by your spam filter. However, you can still provide your Customer Feedback and rate the Supplier's Response even if you haven't received the email. To give your feedback, go to Customer Zone (left menu bar), and click on Give Feedback. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report to open the report, and add your feedback. A copy will be sent to the Supplier concerned for you.
Often Companies respond to reports as and when they are received simply to acknowledge the report. As most reports require some kind of investigation before a more comprehensive response can be given, they then have the facility to Update their Response once more information is available. Regards, Linda
Best regards,
Hellopeter's reply13 Apr 2015, 07:48
Official
Hello leo9,
It's possible that the email we sent you is in your junk mail box, or it could have been blocked by your spam filter. However, you can still provide your Customer Feedback and rate the Supplier's Response even if you haven't received the email. To give your feedback, go to Customer Zone (left menu bar), and click on Give Feedback. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report to open the report, and add your feedback. A copy will be sent to the Supplier concerned for you.
Often Companies respond to reports as and when they are received simply to acknowledge the report. As most reports require some kind of investigation before a more comprehensive response can be given, they then have the facility to Update their Response once more information is available. Regards, Linda
It's possible that the email we sent you is in your junk mail box, or it could have been blocked by your spam filter. However, you can still provide your Customer Feedback and rate the Supplier's Response even if you haven't received the email. To give your feedback, go to Customer Zone (left menu bar), and click on Give Feedback. All your reports where the Customer Feedback facility is available will be displayed. Click on the subject line of the report to open the report, and add your feedback. A copy will be sent to the Supplier concerned for you.
Often Companies respond to reports as and when they are received simply to acknowledge the report. As most reports require some kind of investigation before a more comprehensive response can be given, they then have the facility to Update their Response once more information is available. Regards, Linda
Best regards,