WM
Wikus M
1 reviews | Active since Feb 2016
18 Feb 2016, 09:44
No customer feedback
After submitting a complaint I get sent an email including this:<br> <br> You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Telkom responded.<br> <br> I have submitted 3 complaints this year and haven't received a single one of these customer feedback emails that you are talking about.<br> <br> Thanks<br> Wikus Meijer
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Hellopeter's replyOfficial
18 Feb 2016, 09:52Hello Wikusmeijer,
It's possible that the emails have been sent to your junk mail box, or they have been blocked by your spam filter. Please white list hellopeter.com to ensure that you receive our emails. You can still provide your Customer Feedback even if you haven't received our emails. Go to Customer Zone (left menu bar), click on 'Give Feedback' from the drop down menu. All your reports where the Customer Feedback is available will be displayed. Click on the subject line to open the report, and add your Customer Feedback. A copy will be sent to the Supplier concerned for you. Regards, Linda
It's possible that the emails have been sent to your junk mail box, or they have been blocked by your spam filter. Please white list hellopeter.com to ensure that you receive our emails. You can still provide your Customer Feedback even if you haven't received our emails. Go to Customer Zone (left menu bar), click on 'Give Feedback' from the drop down menu. All your reports where the Customer Feedback is available will be displayed. Click on the subject line to open the report, and add your Customer Feedback. A copy will be sent to the Supplier concerned for you. Regards, Linda
Best regards,
Hellopeter's reply18 Feb 2016, 09:52
Official
Hello Wikusmeijer,
It's possible that the emails have been sent to your junk mail box, or they have been blocked by your spam filter. Please white list hellopeter.com to ensure that you receive our emails. You can still provide your Customer Feedback even if you haven't received our emails. Go to Customer Zone (left menu bar), click on 'Give Feedback' from the drop down menu. All your reports where the Customer Feedback is available will be displayed. Click on the subject line to open the report, and add your Customer Feedback. A copy will be sent to the Supplier concerned for you. Regards, Linda
It's possible that the emails have been sent to your junk mail box, or they have been blocked by your spam filter. Please white list hellopeter.com to ensure that you receive our emails. You can still provide your Customer Feedback even if you haven't received our emails. Go to Customer Zone (left menu bar), click on 'Give Feedback' from the drop down menu. All your reports where the Customer Feedback is available will be displayed. Click on the subject line to open the report, and add your Customer Feedback. A copy will be sent to the Supplier concerned for you. Regards, Linda
Best regards,